- Phone: (214) 372-5326
- Visit Website
based on 83887 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
After carpet was cleaned I found 2 different places that after they dried still look like they are dirty, and it makes the carpet look like it was never cleaned. This may be the last time I will use Zerorez to clean my carpets. You have allways did a great job before, but not this time. This was a let down on carpet cleaning!
No soap
Kyle was fabulous ..well they both were!! My guests arrived at my house and asked me if my carpet was recently replaced. AWESOME JOB!! AND NO CHEMICAL SMELL!
Your company falsely advertised goods (tickets to Hawaiian Falls that would be given to customers using your services) that after almost 6 weeks have still not been sent to me. I have called twice about it and have been told that tickets are not available, and that I'm not the only customer that has yet to receive said tickets. If your company can't deliver items offered and promised on the invoice, do not continue to advertise the same promotion on the media such as KRLD.
I will be writing to the Better Business Bureau and posting on Facebook.
We feel that our floors were cleaned very well and the technicians were very professional.
The your young man was complete, and fast.
Very friendly personal and eager to please and do the job right.
I liked that all the dirt was lifted right out of our carpet in our office space. I like that the water is very hot, and the carpets are now soft to walk on.
Austin did a fabulous job cleaning our carpets and explaining each of the services. We will use your services again!
Justin, the technician was excellent.
The technicians were very courteous and knowledgable .
They explained what they were going to do, and what they were able to complete.
Kyle also explained there are other services available
besides the carpet cleaning I had contracted for.
I did not know about the other services until that time.
The quality of the cleaning.
There was some confusion with my latest appointment date and time, however cleaning was very effective.
courteous service
educational manner in which the services were recommended
Clean corners behind chairs or tables. Put furniture on foam after cleaning. Don't think carpet was cleaned underneath chairs. I was very impressed with the courtesy of gentlemen that came out to clean. He explained the cost and recommended a product to help sustain the life of our carpet which is very old. I appreciated their attention to service.
We were very happy that the technician called us before coming out and also that he was there before the scheduled arrival time. However, there was a stain on the carpet that actually looks worse than it was (I suspect it was brought up closer to the surface from the cleaning.) Also, one of the bedrooms was cleaned because one of the dogs had an accident. If I get down and smell the carpet I can STILL smell pee. Also, I was never informed of a gas fee or service charge so that was an extra $20 on the bill PLUS the extra fee to put the Stainguard back on the couch, which I also wasn't informed of before the appointment.
The cleaner upsold us on a cleaner ($300) that made the carpet worse... That money should have been spent on a new carpet. Then only took 20 minutes to perform the work in three rooms of the house. After complaining, we had another gentleman come out to the house to see if there were anything that could be done. He said that the first guy should have never done what he did. He also said that he would see what he could do for us as far as getting some money back. We haven't heard anything from him or anyone at zerorez.
Take time, explain work, thoroughly clean.
Clean carpet
The first time I used you was great; this time the serviceman was nice, but I still see dirty areas on my carpet. Not satisfied and will try someone else next time.
The serviceman, Roy was very helpful and knowledgeable. I will use Zerorez in the future. Very happy with the service and quality of the work.
Dave
Timely service. Polite technician. Good customer service.
Carpet looks like new and very fast service
The service was good but the price was very high
You did a good job!
The service provided by David the tech was outstanding. I still have a significant issue with the carpet in the sunroom. Once it started drying out the spots returned even worse than before.
quality work, fair pricing
Good Service - Timely - Very professional
Had many difficulties with scheduling.
I like that you don't use chemicals. Technicians are always on time.