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based on 83887 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very nice & did a great job. Our carpet was just too far gone for the zerores process. We probably needed to go with a chemical based process to get rid of our spots/stains. If there were just light stains I would recommend, but not for heavy stains.
everything is completed in a timely manner, and how I like to know that there are no chemicals in the products being used.
Oscar, the technician that came out was very friendly and professional. He was very knowledgable about the service he could provide and explained in advance that high traffic areas sometimes might not turn out as clean as we ight think they should turn out. He also explained that the hardwood floors and tile can add to dirt being carried into high traffic areas on carpet. I kind of knew to expect a less than brand new look in the high traffic areas. However, the carpets turned out very nice! Oscar was veyr professional and polite. Really nice guy!
no soap residue.
How clean my carpets looked afterward.
I really like the fact that there are no chemicals used in your cleaning process. After the initial cleaning there were a few spots missed so I called you guys back and you sent another person out to take care of it with no charge.
have always done a great job in the past
The carpets are probably clean but the aspect (gray) of the light tan carpet in the high traffic areas is much less than of what I expected. Joe (supervisor) came by and stated that an additional cleaning would not change the 'clean' aspect.
Actually I did recommend you to my mom and brother and they are not 'Raving Fans', too!!!
The technician and the work done on our carpets were outstanding. The communication with your staff about when the technician would be at my house was extremely disappointing. I submitted an email to customer service but have yet to have a call back which makes me believe you are not that interested in customer service.
Show up on time! Every appointment I have had, the technician showed up late, up to 60 minutes past the last hour of the 3 hour window you gave me. Very disrespectful of your customers' time. You need to incorporate a more accurate estimate of how long jobs take. My last visit was an empty house, no furniture to move at all, but it took him 4.5 hours to complete (and he was apparently told it would take 2-2.5 hours.) He did a great job and worked hard the entire time, but it was obvious the time frames you have for jobs are unrealistic. So every appointment during the day gets later and later, because of the previous appointments running late. I tolerate that from my doctor, but not from my carpet cleaners.
Level of service and results high
Good results, excellent technician - Charles.
Service was done in a timely manner. Carpet cleaners were very professional and friendly.
Price of service was reasonable.
The carpet dries quickly, stays clean for a very long time. If there are any concerns afterwards, they will quickly resolve the issue(s).
I could not afford you. The price quoted was almosy half of my monthly S.S. payment and I live on my S.S.
He did a great job getting the stains from my carpets!
Charles was very professional did a great job I was very very happy with everything that day
Pompey, thorough
Better tile cleaning. I just had a bad experience but my carpet cleaning was great. On the tile and grout cleaning, some other providers include baseboard cleaning at no extra cost.
Professionalism, clean smell and look, calling ahead, on time arrival, and hard worker.
Be able to get rid of cat urine smell.
everything done was exactly what we were told and people on the phone were extremely helpful
Price was much more than expected. Driver did not call 30 minute prior to arrival as requested. Spots in hallway are already returning
Ok, here is the deal, you guys absolutely have the best cleaning system going..when it's working and when the rep is willing to use it. My last cleaning was light years ahead of the pathetic previous attempt to clean with cold water. One and ONLY one agent (Brandon) actually cleaned my carpet the way it should be done, this last cleaning I had 4 rooms done, and from start to finish it was 30 minutes total cleaning time, 7.5 min a room. I would so love to have you show up, bring in the wand and hose and go sit in the truck and let ME clean my carpet. Now, the last agent did go over the high traffic area at my request better, but I know what a super cleaning your working equipment is actually capable of and just hate seeing it not used to it's full potential.
Allergy friendly, child friendly
The carpets are not clean. The furniture was not moved in the one room where it was cleaned. The couch, chair and ottoman, which was the reason for the call are not clean and the guy told me it was because of a water proofing put on by the place I bought them. I tracked them down and they sent me what had been used on the furniture and assured me other cleaning companies had been able to clean with their treatment on. It was too expensive to not be done correctly. I sell real estate and have used your company a couple of times on vacant homes and that worked well. Sad this time was disappointing.
The guy who came really explained everything in detail and did a good job. My carpet looks clean now.
Quick service
Create customer service. Through application of product.