What our clients think of us!

great sevice & quality .

Calling back the correct phone numbers.

Fast, and well priced.

Quick and great results!!

Roy was very professional and explained everything he was doing. The pet spots are now gone as well as the odor. The grout that I could not get clean from the previous owner is now as bright as the day it was installed. I am very happy with Zerorez.

Pro brush definitely helps eliminate dog hair

Results of couch cleaning were disappointing, few stains did not come out.

good service. our guy did a great job!

Communicate with your customer and return a phone call when your rep says they will call you back. I had my carpets cleaned and Randy took my drapes to be cleaned. He said that he would return the drapes by Thursday or Friday, so I rearranged my schedule. When he didn't call, I contacted your office after the weekend. The rep who answered the phone said they would contact Randy and call me back by 7:00 pm that evening. I never received a call and had to call your office again the next day to find out when your company would deliver my drapes. I was happy with the carpet cleaning but disappointed with the lack of communication on the service of cleaning my drapes. That was a very expensive service. I work in Guest Service and know how important follow up with customers is to a business. This is an area of service where your company failed and needs improvement.

No chemicals!

Very clean smell to the carpet. All urine smell is completely gone.
Serviceman was on time. Very kind, polite and able to answer all my questions.

Professional technician, very impressed with how clean the carpet was.

Worker did not wait for us to vacuum rugs and when he was done there was obvious dirt pieces still on the carpet. Carpet still has many stains that he said would take 3 or 4 cleanings to remove

Professional and knowledgeable about the products. Super nice tech amd very detail oriented

I love the way the carpet looks when cleaned by Zerorez!

friendliness of your employee

Fast efficient service, no ordor and very clean carpets

You people arrive on time do a great job and perform professionally.

Great service by our technician! Carpets are very clean and nothing to clean up afterwards.

Hello,
I had my carpet cleaned today by Keith. Keith was punctual and prepared for the challenge. He was nice, no sales presentation, professional and didn't cringe at the condition of my carpet. It was a job well done.
I would like his name to my account to take care of our carpet needs.

No excess chemicals to hurt my dog, professional tech, excellent service.

Wonderful technician, very knowledgeable and professional. Great service. Very "green." Very impressed.

The serviceman you sent asked my son the help him move my couch so he did. when he was done with the service I noticed that he did not move the couch clean up the most stains until I asked him if he cleaned under it. So the stains were not pretreated and still show. The payment was over $300 and he said he could lower it by $100 if I could give him $50 cash.
I have always been happy with your service and have been a customer for serveral years but after this visit from you, I am very disappointed.
I would appreciate your coming back and servicing the area in front of the couch where the stains still are. If you are not able to comeback and service this then I hate to say goodbye as a customer.
I had a party the next night and have had some serious health issues and is the reason for my late response to your feedback.
I have always been happy with your service so I hope you can help me with this

my experience was fine, I'm just not a recommendation kind of gal

We still need for someone to come and work on a couple spots. We would like for someone to come back out on the morning of 8/1. Can you please schedule or do I need to call and schedule? Please advise.

Thanks

My carpets look great! Cody is very professional. The only reason I might hesitate is due to the way you all advertise your 3 room for $99.00. I would feel compelled to let them know if their carpet is in good condition that would be the case, however, if you have stains, you would need to anticipate spending significantly more.

cleans better than most

Work with the client on a time frame that works for their schedule.

When it was 30 minutes before my service window was over I called to find out when my technician would be coming. Was told that there was a problem with a hose on the truck. Expressed my disappointment that no one had called to give me an update.

I had been waiting since 1130am for my cleaning. It was a busy day for me and had to take my sister to the airport. The technician finally came. I was surprised that it was only one person. Just had my house repainted..walls and baseboards. It would be hard for one person to maneuver the hoses without hitting my walls and baseboards. He said he had wall guards but they were colored and my walls and baseboards are white.

Fortunately another guy showed up with a hose. We asked if he could stay and help since they were behind schedule and we needed to get to the airport. He was a nice guy and stayed to help. The technician was a nice guy too.Very polite and took the time to explain what he was doing when working on the spots on the carpet.

They did a good job and got up all of the spots and some paint. I did discover that in the master bedroom there were a couple of small spots on the carpet that didn't come up but did not notice them because the bed was left in the middle of the floor.

They were great, I was very dispointed with the lack of communication when things were behind schedule. The courteous thing to do is to contact your customers with updates. We are busy and may have other things planned for the day besides carpet cleaning.

Very efficient and green