Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83887 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 16, 2014 — Rated 9 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I need to have a section of the carpet redone. To spend $150.00 in flooding chemicals and the stain not to come out does not sound like your promotion or guarantee. I will contact you later this week or you can contact me. I am not angry just disappointed

Report a concern   June 16, 2014 — Rated 10 out of 10 by Loby Glover Zerorez Dallas/Ft. Worth
What do you like about our products and services?

committed to serving my needs on all of my carpets.

Report a concern   June 16, 2014 — Rated 9 out of 10 by V.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast

Report a concern   June 16, 2014 — Rated 10 out of 10 by curtis worth Zerorez Dallas/Ft. Worth
What do you like about our products and services?

professionalism of technician,care he took not to ding walls, corners, furniture, educating us to be benefits of the Zerorez process and outcome. Recommended we clean every six months, which we agree is a good idea.

Report a concern   June 16, 2014 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That it is free of chemicals. Service was great! Technician was very knowledgeable and courteous. Overall, it was a very nice experience.

Report a concern   June 16, 2014 — Rated 8 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

I was a little disappointed that some stains didn't come out given the strong advertisement of how you get so much out

Report a concern   June 16, 2014 — Rated 9 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was thorough and did a very good job. The process did as advertised.

Report a concern   June 16, 2014 — Rated 9 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a good job. Loved that you called and offered to come early since the technician had a cancellation.

Report a concern   June 16, 2014 — Rated 10 out of 10 by C.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians were timely, polite and friendly and extremely competent. They took the time to explain and look at the areas and ask questions about my concerns to make sure I understood completely.

Report a concern   June 16, 2014 — Rated 10 out of 10 by Joe Powers Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The customer service was stellar! Everyone I spoke to was honest and courteous.

Report a concern   June 16, 2014 — Rated 0 out of 10 by P.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Difficult to schedule an appointment. I feel the charges were inaccurately stated, i.e $10 extra for a room over 200 sq ft., seems petty to me. The man that cleaned was nice and polite however. He was the highlight of the services.

Report a concern   June 16, 2014 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick efficient process
Friendly professional techs

Report a concern   June 16, 2014 — Rated 10 out of 10 by S.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looked amazing afterwards

Report a concern   June 16, 2014 — Rated 10 out of 10 by Gary Bray Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service technician. Professional, personable and took ample time to explain what he was going to do. We very much believe in your product and service and will most certainly look to you in the future.

Report a concern   June 16, 2014 — Rated 5 out of 10 by L.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Techs showed up unprepared to do the work. I have three suites that still have spots in them

Report a concern   June 16, 2014 — Rated 10 out of 10 by R.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your tech was very efficient, friendly and helpful. He did a great job. We will be using your services again when necessary.

Report a concern   June 16, 2014 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet seems cleaner than with other methods.

Report a concern   June 16, 2014 — Rated 10 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was great. The carpet looked new and the upholstery was cleaned very well.

Report a concern   June 16, 2014 — Rated 10 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great technician...very polite and hard working. Did a great job on my carpet and sofa.

Report a concern   June 16, 2014 — Rated 10 out of 10 by S.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians were very polite and professional, and did a very thorough job.

The only negative thing about the experience was not being notified of the $10 fuel charge. Should have been mentioned up front.

Thanks.

Report a concern   June 16, 2014 — Rated 10 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that there are no pressure sales. This is quality work and my rep was determined to be sure I was happy and got what I expected.

Report a concern   June 16, 2014 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Speed and reliability. Miguel was very courteous and professional.

Report a concern   June 16, 2014 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Daniel Jackson was efficient and friendly and knowledgeable and my carpet looks and feels new!

Report a concern   June 16, 2014 — Rated 10 out of 10 by A.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very friendly, knowledgeable and really cared about doing a great job!

Report a concern   June 16, 2014 — Rated 7 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

It looked very nice for about 5 days, and then spots started re-appearing.

Report a concern   June 16, 2014 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer service is excellent. Technician was on time, thorough, and got the job done in timely fashion. Results were very satisfactory!! Thankyou!!

Report a concern   June 16, 2014 — Rated 10 out of 10 by A.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpets seem very clean, it did take awhile for the carpets to dry. The next day they were still damp.
We were promised 4 tickets to hurricane harbor when we scheduled our cleaning, but we did not receive them. I do feel like the service is good and have recommended them to friends, but am disappointed not to receive the passes.

Report a concern   June 16, 2014 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Showed up on-time. Max was very professional and courteous and did a great job.

Report a concern   June 15, 2014 — Rated 10 out of 10 by Kristy MaCkenzie Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Every time your service comes to clean they are so professional and on time! They are always very knowledgable and respectful! That is the reason I always call you and recommend you to everyone!! Exceptional work everytime!! You all rank so above all the other carpet cleaning companies. Thank you!

Report a concern   June 15, 2014 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service. Always professional, prompt and great outcome!


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