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based on 84682 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Personnel are very professional and aim to please and do a great job.
I was very happy with the carpet cleaning.I like the fact that you don't use chemicals. The carpet was very fluffy and you could tell that it was clean. he worked on the track areas a little longer and they looked so much cleaner.A.J. was very nice I would recommend Zerorez to everyone. Thank You Name removed Franklin
No chemical residue, visible improvement, and tolerant, understanding, and diplomatic techs.
Our carpet is older than the tech but he patiently completed the process as well as adding an extra amount of concern for certain areas.
It dries reasonably quickly and lasts a long tine.
Very professional technician. He explained everything up front and gave me all the options with prices and expected results. The cleaning was fast and extremely effective, our carpet looked almost new after he finished.
quick response to feedback
I really like that the service is done without a lot of chemicals. It is important to me because I have pets and nieces and nephews that crawl around on that floor. I feel safer knowing that I'm not exposing them to harmful products. In addition, the carpets look so much cleaner than any of the competitor services I've tried out in the past (due to big sales offers). I will always come back to Zerorez!
Carpets always look great after they are cleaned without any sticky residue feeling. They stay clean longer than other methods I have tried.
Carpets look and feel clean, no chemical odor or wierd crunchiness/feel to carpets after application
Experienced and friendly staff and excellent results.
Very friendly and knowledgeable.
The tech spent his time trying to up sell everything. Huge turnoff. Simply wanted our five month old carpets cleaned.
Good service at a fair price. I will recommend.
The carpet looks great, and it didn't take long to dry. I was particularly impressed with how much dirt was removed. Even the high traffic areas look 100% better. Thanks for a job well done!
The carpet stays cleaner longer.
Pet stain cleaner...no chemicals. Dried very quickly!
Good Communication by your technicians
Very professional nice courteous men.
I opted for additional "pet treatment" due to odors (previous owner had dog). Smell is still as strong - if not stronger. Also, carpet still looks dirty!
The technician was neat and very courteous.
My carpet looks new!
Non toxic no smell and it works
I like that no harsh chemicals were used. The technician was very professional. He did not try to sell me anything else. Our carpets look great. We were very pleased with everything.
Seth & Joe Martin came last Thurs. and corrected the mistakes
Made by the 1st tech. How you solve the problems of others makes for a
better customer relations. Joe Martin worked hard to correct the problem
And our carpet looks like new.i
The carpet feels so soft and clean, no residue and no mess with the cleaning. I will definitely use you again. Joe Martin was our serviceman and we were very impressed with him.
Your techs and products always leave our carpet clean, fresh, soft and renewed. We are always very pleased with the end result.
I thought the entire process was very good
Dedicated employee
Very professional, friendly technicians, no chemicals/soap left behind after the cleaning, affordable.
Max was very professional and explained everything he was going to do.
the technician was wonderful. Unfortunately his truck was not outfitted with enough water to complete the job. The dispatcher supervisor and manager were very unwilling to provide an acceptable solution to the answer until after I got very very upset. Your company does not appear to understand how difficult it is take time off work and that it is not easy to "just come back later in the day". The other solution was to as my neighbors if your company could borrow their water so in essence I am paying for your service plus paying for the additonal water. The last item was your people had the never to tell me it was my fault for not letting them know the wate would be turned off. Perhaps that question should be added to the check list when the customer says "I am moving and want to have the carpets cleaned when I move out.