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based on 83891 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick, no chemicals
I contracted to have someone come to clean our carpets on August 14th for 99$.
The tech cleaned the areas we asked for then informed us that he had just stripped all the protective scotch guarding off the carpet and now it needed this put back on the carpet at $30 something a room. I declined.
He then gave me the bill with an extra $10 fuel charge.
NO ONE EVER SAID ANYTHING ABOUT EXTRA CHARGES!!!
I did pay the amount required.
I called at 11:55 am to complain to a supervisor, I was informed she was not available and would call me back.
I called again at 5:10 pm. I spoke to a female supervisor.
I informed her of the incident.
I had to tell her the story multiple times due to a language problem.
I felt like I was the victim of deceptive trade practices.
I do not care for bait and switch tactics.
The supervisor agreed to refund my ten dollar surcharge.
It has been over a week and I have heard nothing from your company.
The longer this is drawn out, the less likely I am to recommend you.
First name removed Hill
Phone number removed
Products are amazing. Grout and rugs look like new!
Chemical free
Guy was very nice
You do a good job and go beyond what others do
Was quick to dry and tech was professional
My carpets look and smell fresh and clean.
Office had plastic floor mats on carpet. Chemical from floor mats apparently leached into carpet and when it was steam cleaned, it activated chemicals, which has made the entire house stink. Technician has been unable to rid the carpet of the smell after two attempts. We might be forced to rip the carpet out of the office. Any other ideas?
Good service, and clean carpets.
I was very pleased with the results of the cleaning. The technician was knowledgeable and very mannerly. I loved the smell of the products. I am very pleased.
quiet, quick & polite
Carpet has dirty "stripes" in it. Not happy!
Clean, quick and reasonable. We had our carpets that are 30 years old cleaned a year ago with Zerorez and really like the results. By cleaning it yearly, the carpets will continue to look nice.
I like the fact that there are no harsh chemicals and only water if used. I actually saw the technician remove the dirty areas with the power of the machine.
AD fulfilled what it promised to do. No hidden fees or agenda beyond what was agreed upon. Any further on-site work negotiated and agreed upon after discussion with tech
The technician was knowledgeable and proficient, completing the work to full satisfaction
You did not disappoint. I was completelekt satisfied. I just have a personal policy not to recommend products and businesses to friends or associates. No reflection at all on your company.
maybe it was just that my carpet was too dirty to become clean, but it was not as effective as I thought it would be.
Carpet is great but tile grout was ok.
The technician was very professional and did a good job. The only thing that upset me was that he did some pet treatments but did not tell me how much extra that would cost before he did it. When he presented me with the final bill, it came as quite a shock. I would have rather known the price up front so I could have made the choice knowing all the facts.
the end result is clean carpet
I know you product is suppose to be chemical free but when I have my carpet cleaned I want to have a clean fragrance.
Also I didn't like paying $60 per room for the pet deodorizer when I thought that was part of product. Really?
$90 to clean 3 rooms. $50 for a small area rug, and $60 to deodorize 1 room
All which I didn't find out until they out (except for the 3 rooms)
Such a shell game. The only reason I rated a 3 is because my service person was great!
the carpet and tile looked amazing. the guys were professional, friendly, knowledgeable, and arrived in the timeframe they promised.
No harsh chemicals are used, fair price, & quick drying time!
Where do I start? The fact that I am giving a zero and I didn't even get my estimate before I had to ask the tech to leave my house should be enough to explain my disappointment. What can you do to make things right? I am not sure it's worth my time. And given that a manager never called me back it doesn't seem your company even wants to make things right.
The work was accomplished very professionally and in a very reasonable amount of time. The technician was polite and very responsive to our needs. After he was gone, I did notice one spot that did not come clean. I'm not sure whether this spot can be cleaned, but if you believe it may be possible, I would like you to try if you have someone in the nearby area again soon.
Great service man he did an excellent job
Excellent job. Carpet looks great. Technician was excellent. Very thorough and conscientious.
Spent more time trying to upsell me than cleaning carpets. Left behind stains that I cleaned up by hand after.
quality of equipment professionalism of staff Luis was outstanding
Your worker came on time and was very attentive to my carpet needs. Justin did an outstanding job of cleaning my carpets!