What our clients think of us!

I have an older home;carpets, furniture, etc. In cleaning, they do poorly when any residue remains. you leave zero res

Calling in to clean a commercial building, I was told Jeff was over commercial , and he would return my call in 20 minutes, Did not call me back . I work for a construction company and was very excited to use your company to promote further use of our jobs and even our personal homes. I never received a call back, I called in the next morning, was told he was on vacation, wasn't to happy . Was told his manager Anna would call me ( this was around 10 am) I waited until 3:30pm 1 hour before I am due to leave, never got a call back , I finally called and had to wait, Was specific about instruction as this building has a religious group in it that women are not allowed to be seen by outside men. So therefor coordinating a specific time was very important. The next day I got a call back from Jeff, who left a message for me stating he didn't know what they were supposed to do. Automatically did not sit well with me, since being in a company who is constantly busy , professionalism is huge. I also went over for a while with Anna about the specifics. I was told since I didn't know the exact square footage I would get an estimate and then they would clean same day. Realizing the tech ( after he had called to let me know he was at the location , He was very nice) had been cleaning for 2 hours and I had yet to get a actual footage and or dollar amount, had to call back up to Anna to get an amount. It just felt like it wasn't very professional. Besides that , Barbara who answers the phone was very sweet and so was the tech.

carpet gets clean

very professional technician

Cost is very high, did not get all the stains out that I thought would be gone

Great

Work on spot removing. None of the spots we had really came up. Clean otherwise. I am having my parents house done this week also.

No harsh chemicals, which is great for my 6 month old who will begin to crawl soon.

On time, courteous, great carpet cleaning and reasonable prices.

The representative, Gabriel was professional, explained the process thoroughly, and completed my house in a timely manner. My carpet was completely dry in just over 3 hours.

I like that it dried very fast and we were not left with soaking wet carpet.

The carpet came clean with only water-amazing

I feel that there is too much emphasis on selling after you get to the appointment. I was very clear about what I wanted done and why. When the representative got here, the first thing he did was sell me something that I should have been quoted on the phone.

Many ways.

Everything.

House was a little smelly afterwards

I was going to call you to come back. There are 2 long grout lines in my laundry room that is dis colored. When it was wet, I figured it would dry clear but it didn't.

Also, I paid for pet nuetralization and carpet protection. The carpet is clean but still has a pet urine odor worse then before Zerorez cam yesterday. The last time I had you clean that carpet, it smelled clean like a hint of clean bleach.

I was going to call and ask if you could return to get the smell neutralized like last time.

Technician was very knowledgeable & did a great job, however I think your services are somewhat pricey.

Old, old pet stains were removed and so far haven't come back yet. Did a better job that I ever expected!

The tile cleaning was great......and the tech LUIS was super...

Very professional technician, thoroughly explained and demonstrated the cleaning process, worked quickly, made sure we were totally satisfied before leaving. Carpets look and smell great!

The best carpet cleaning service hands down by far.

I had requested only 3 rooms be cleaned and only 1 room scotch guarded. The representative gave me a quote for this service. My husband informed me that the 3 rooms were $350 more than I had been quoted. The carpet cleaner took advantage of my husband who has dementia and cleaned, treated, and scotch quarded all the rooms which I did not request. I feel that the representative for your company took advantage of the situation.

The non-use of no detergents for cleaning and the fact that steam does clean best.

The treatment method seems to work well. The carpets seem to be cleaner and stay cleaner after treatment.

How clean they get everything

The job was effective in cleaning the carpets.
Your technician, Charles, was very responsive and thorough.

Crazy, unreasonable price. Dalworth came out on the same day for less than half!

The products were very effective in deep cleaning our carpets and removing stains. We were very happy with the services we received and would highly recommend Zerorez to friends and family!

Can depend on you to get the job done properly. Friendly technicians.