What our clients think of us!

I like the fact that you use steam to clean my carpets and I feel that your system has better extraction than other companies. My carpets feel and look new again after you finished cleaning. Thanks, First name removed S.

The 1st Tech did a bad job and left streaks on what he cleaned,I called and had a 2nd tech come on July 31st. We were told a manager would come because of the problem. The tech knew nothing about the problem and called the office, no manager was available and was told to try and clean the carpet again to see if he could correct the problem. He worked hard to reclean
the carpet but could not correct the problem. I was contacted by your company and they again said a manager would come out, on Aug. 14th, Luis, a tech showed up, again no manager available. Luis tried to clean a small sample section but he could not correct the streaks. He said he would talk with his boss the next day and that someone would be in touch with us. Well it has been over 2 weeks and no contact, apparently no one at Zerorez seems to care. If this can't be corrected we will have to replace the carpet. We are having a large wedding shower in our house in 2 weeks and don't want the carpet to look like it does.

I expect someone of responsibility to contact us to bring this problem to a conclusion. I don't want to see another tech.
Name removed Smith Phone number removed.

Didn't like the fact that it cost more money to get the urine smell out of the carpet. It should have been included in the price

Stains are removed and service men are awesome.

Prompt. professional and courteous.

We were charged for six gallons of pet stain removal at $ 75 a gallon.
The verbal quote from the Zerorez tech started at two gallons when he first looked at the house and then went to four gallons an hour into the work. The area cleaned for pet stain was so small it is hard to describe. Call it the size of one tenth of the size of one regular size bedroom.
The final bill at six gallons came to $ 450 which is rip off.
Should have never paid the bill, but I was distracted as I had to leave for an appointment. Have been waiting for a final invoice to be sent as promised by email but keep getting this rate us feedback request. have never received an invoice after two weeks. Very unhappy.
Will dispute the entire bill with my Credit Card company

Honest and reasonably priced. Willing to give us options to clean our carpets the best possible way.

I think if they took a little more time to get out spots or explain you why something would not come out.

Fast & courteous service.

dried quickly, no smell

My carpets look pretty good

speed and the results performed

Tech came back as the job was not done 100% the 1st time. Did a great job the 2nd time. It was also a different tech that came the 2nd time.

Clean without Chemicals
Zero Residue....zero scent after the cleaning
Mike (the technician) was knowledgable, friendly and very efficient

The last time you came you did an excellent job. This time, your tech left my carpet sopping wet and a complete mess. I declined pet package because the cost went from $100 for 2 rooms to over $300. NEVER AGAIN will you step foot in my house. It took my husband and I hours of extra labor to remove the excess water and dry the carpet/padding. Funny, the first room turned out fine, but the Master bedroom appears to have been sabotaged. Oh, and your techs arrived at 11 a.m. and were GONE by 11:18. Funny how that works since they told me my carpets were in really good condition and you left my house smelling like someone had died. Thanks so very much. You should be ashamed.

The bedroom carpet does not look clean and there are still some places the grout in the bath just is not clean.

The serviceman was very pleasant.

I like the fact if you don't do well you come back. Thanks I'm happy now

your product did remove all the stains on my carpet and it was not that wet I like that very much

I was quoted $155 plus tax over the phone with no mention of Hidden fees for closets or stairs. I specifically told the person this is a two story unit. If I had known it would cost over $200 I would not have used your service. This is dishonest and diseptive.
To be fair on my part - the cleaning results were great.
You can make things right by charging the fee I was quoted and refund the hidden fee.

Arrived as scheduled and performed as promised for the price.

I've used Zerorez several times and they are always very prompt, polite and good at what they do.

I really like that the technician calls about 20-30 minutes before arrival

They were very efficient and our carpets looked like new

I would have appreciated a quote of the total price before work began. While they did everything I asked, I did experience quite the sticker shock. That can leave customers with a less than satisfied experience. The guys did a great job and didn't waste any time.

Show up timely, do a great job, always dependable, knowledgeable staff.

I can still smell dog urine in the 1 bedroom that was cleaned.
I was quoted $99 plus a service/fuel charge and the technician quoted me and I paid over $200 fpr the service....quite a bit of a difference!!

They made may carpet clean again.

I felt that the discount rate I was promised was quickly done away with due to all of the "extra" charges.

The service was excellent the two gentlemen who came to clean our carpet were very friendly and professional.They let me know exactly what they were going to do and what needed to be done. Thank you I will be using your service again and again !!!

I was impressed with how well your product removed stains in my carpet