- Phone: (214) 372-5326
- Visit Website
based on 83906 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
no soap or chemicals!
You came out for an estimate for carpet stretching in 1 room. According to your technician the company charges $1.10 per square foot the restreching. Let me phrase it this way.
That is more than I paid to have the carpet installed and I requested 3 other quotes and all 3 vendors came back with prices that were at least 50% below your estimate. I will under no circumstances recommend you to anyone when it is readily apparent your prices are ripping off the general public. The same technician also found it appropriate to ignore my wife during the entire conversation. Maybe in his culture men make the decisions but in our household and culture it is a joint decision and in our case my wife actually worked in the carpet industry for a number of years and possesses far more expertise than I in this area.
I am still waiting for a call to deliver my area rug. It has been over 4 weeks.
They work so well! The difference it made to our ceramic tile is especially dramatic, and the carpet looks so much better, as well.
There were just a few minor spots that came back, but I will DEFINITELY use ya'll again.
The technician was great, but I was disappointed at the end of the cleaning process when he informed me that he USED 5 GALLONS of some type of product to remove and sanitize stains at $75 a gallon. I am not sure how you could use a 5 gallon bucket of solution in one 14 x 20 room?? Zerorez charged me an extra $375 and I was not pleased. I could understand maybe 2 gallons of cleaner, but 5?!?
The amazing results after cleaning our carpets
Best carpet service I have ever used! Carpets are clean and soft after service. Stay clean longer. I have used you for a few years, now, and have recommended you to friends and neighbors. Will continue to do so! Didn't realize what an excellent job you can do on tile grout. I will have you back to clean the tile!!
No chemicals involved and the carpet is really CLEAN! We recommend you highly
Since you use water, there is no chemical residue or soaps left in the carpet. It has a cleaner, fresher scent. It is my understanding using water only will promote a longer life
I enjoyed the thorough cleaning with minimal chemicals.
Will see how the second treatment is so the Floor isn't sticky
It made my used carpet look like new. Yea!
Your natural approach and it smells good. You customer service is great!
Worst cleaning ever! Pre treating spots would
have been nice. Using your water instead of mine
might have resulted in a better outcome. Wiping up excess water left
on the tile would have been nice especially since
my daughter slipped on a puddle.
I love that there are NO chemicals and EVERY time we've use them, we have never had ANY stains come back up like other people say their companies do with chemicals...very safe for your family. I've never used anyone else. Also our carpet is VERY, VERY cheap and 10 years old and after ZeroRez comes, it looks like brand new carpet. We had a lot of stains and spots and not ONE is still there.
Everything is so clean! The guys were Great!
Technician are kind, friendly & thorough. Ask if everything is ok, seem to want you to call again, give you the best service
everthing, they knew what they were doing.
I like that there is no soap and I like the clean smell of the water used. Very nice technician that wanted to make sure that I was happy with the job
The man who came to do the work came exactly on time and went right to work. He moved the furniture and did a very good job. Since the stain is gone, I must assume your product it quite good.
I am only rating our experience as a 9 to reflect the service that we received from Joseph on our last cleaning. The carpets were much cleaner this time and he was very personable. He would have received a 10 except we noticed that a few baseboards and our changing table had nicks in the paint due to roughness with the equipment around the edges of the room.
I am still displeased by the fact that the original technician (who was more of a salesman than carpet tech) talked me into spending another $150 telling me that the carpet would look 90% new. The carpet is old and I knew it wouldn’t look perfect but decided to spend the extra money since he was the “specialist” and knew what he would be able to get the carpet to look like. Needless to say, the carpets didn’t even look clean after our first cleaning and took about 48 hours to dry (rather than the 6-8 hours he told us). The worst part was that instead of writing this extra work up on the ticket as the cost for extra enzymes and a special machine to remove ground in soil that he sold me on, he wrote it up as cleaning of pet stains. As I told Joseph, I wasn’t worried about the two pet stains and I would never have paid an extra $150 to get rid of them. I was told the $150 was to get rid of the worn in soil throughout the carpets and when that wasn’t removed I was furious with being talked into a service that the technician later realized he couldn’t perform.
After Joseph re-cleaned our carpets, I’m now satisfied with the service that I should have received for the original $99 cleaning that I paid for. Joseph said that he would speak with the owner of the company and find a way to get me a refund for the additional $150 treatment that I was talked into purchasing and never saw the results from. Please let me know when this refund will be sent.
Thank you,
First name removed Stehling
I thought the upgrade to treat for pets was a little high.
safe and the crew are always so friendly, on time and explain everything.
My bill turned out to be double what was initially quoted. I had pet stains and recognize that the cost would be higher due to this fact but the amount used was twice what was quoted and at a total of $75 per gallon and 10 gallons it added up to $375 more than I expected. I could have replaced the carpet for the cost of the total bill for the cleaning. Next time I will. I will never call zerorez or recommend them to anyone I know.
It was more expensive than I expected, but they did quality work. The carpet looks great and they also cleaned my tile. The bathroom tile and shower look great. My kitchen looks good, but it's not as good as the bathroom as far as how clean the grout looks after the cleaning.
I like the quality and affordable prices
My carpet looks amazing and the techs were very nice and extremely informative!
Give better explanation of services and pricing upfront.
Great job cleaning tile