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based on 83906 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the non toxi produt and I have had good results
The carpet cleaning service itself is great. Very happy with the results. The technician was professional and courteous. He was 30 minutes late arriving which was initially frustrating but the job he did made up for that minor issue.
All
Very friendly and professional technicians.
I called because I listen to KLUV radio, Jody Dean. He swears that you can get oil paint and other stains out of carpet, including pet stains. I paid a lot of extra money to remove pet stains only to find out that the answer is NO. Why are pet stains worse than oil paint? Also, I asked at the time of order that a couple of areas needed to be re-stretched. The first and second person (he came to finish cleaning some areas that were missed by the first person) that came out did not bring their carpet stretcher. This is still not done. I just expected more from your company based on your advertisement and Jody Dean's personal endorsement.
I like the chemical free cleaning solution used and the way my carpets feel - so soft. The house had a very "clean" smell once the cleaning was completed and it looks fantastic. We bought our home not quite a year ago and were worried that we would need to have the carpet replaced. It now looks as good as new. Very pleased. My favorite thing about my personal experience was the technician, Nick, who came out. He was professional, polite, and just such a gracious person. He worked very hard and was just a great representation of Zerorez. Honestly, the best carpet cleaning experience I've ever experienced... across owning 5 different houses over the years.
When the large hose comes through the door from the outside, it would be nice to have something to keep the door from swinging all the way open the entire time. When it's 97+ degrees outside and there are multiple rooms to be cleaned.......
The price to clean the tile was much higher than the quote- I spent several hundred more dollars than I expected.
Very professional and my house looks grear!
Courtesy and professionalism of personnel
Our carpet cleaner was friendly, knowledgeable and helpful. The carpet came out 10 times better than I expected and it smells great!
The carpet is clean
I could see the difference in how clean my floors looked before and after. Miguel was great
Amazed at how much of the old stain can be removed. Love the no residual chemical smell.
Techs are very nice, professional and informative.
The quality.
Great service. My floors and rugs look like new. Terrific result. The technician was on time and I appreciated the heads up phone call when he was on the way. Edgar Martinez was my technician. He was professional, repectful, and thorough. He should get recognition for his work.
Timely professional staff that did an EXCELLENT job on the carpet and tile!!
One bedroom had a lot of stains from a teen girl. Without pre-treating, all the stains were removed except one small red stain. The tech was very courteous as well. Awesome job.
Like the professional way of the people that clean the carpet also liked the job that they did with stretching our carpet. It looks very nice. Seams are well hidden. The carpet looks very good & didn't take long to dry.
The customer service
Service was excellent and the technician (Gabriel) courteus , knowledgeable and on time . I would give him a 10+ .
There has been two attempts to get an odor out of 2 rooms. The odor still remains. We were not satisfied with the services after two applications. The carpet technicians were friendly and very professional!
The service we have received from the first visit several years back blew us away, but after that it has declined a little ever since and is now about what we would expect from any other carpet service. The first guy was amazing and put all of our furniture on those blue foam squares and moved light weight items out of the way to clean the entire room. But that was then and ever since unless I move every single little item in the room all of the times after the new guys only clean around small items like book baskets or children's chairs. I gave it a 7 because the guy was very friendly my wife said and did a great job on the parts of the carpet he did clean which was at least 90% or more. Just wished this new batch of guys would have taken a little more time to clean the whole room.
I was quoted one price then when tech was done the price was higher hundred dollars higher. He called his boss and they said that's what it is. That is just not right. I asked for a invoice tech said it would get emailed still don't have it. I WILL NOT USE YOUR COMPANY AGAIN!
I can not tell the grout has been cleaned, and none of the very simple stains were removed. In the past the cleaning and attention to detail was much better. Very dissapointed in this transacation.
Our service man, Nick, was very patient and pleasant explaining your methods. I love the concept of only clean remaining. Hope you keep Nick on for a long time. He is a gem.
Used you twice. Both times, nice young men did the cleaning. Also made good suggestions for additional services.
Very friendly and helpful technician. He kept a very timely appointment. I will never use another company!
Miguel was very courteous and knowledgeable about your products!