What our clients think of us!

Green

Free of chemicals.

Quoted price was not what I was charged. I feel that I still got a good value so it was still a pleasant experience 6.

The technician said he was confident pet smell would be gone once the carpets were cleaned, however the smell remains. I was hoping for honest feedback prior to the job being completed because I was willing to replace the carpet if necessary. Unfortunately I've now spent $300+ on carpet cleaning that could have been put towards new carpet. The only way to make it right is to get rid of the pet smell or refund the $100+ cost of the special pet topical treatment that didn't sufficiently work.

Fast, great result and very friendly staff

Efficient courteous service-great outcome.

the rugs look great after they are done staff courteous

I was told I would get a four room special for $29.99 and then when they got there I was told I needed the $60 a room treatment. I said I couldn't afford that and then he came back and said he would do the whole house for $250. It put me in an awkward spot so I did the whole house even though I only had $120 to spend. Otherwise I would be spending just that much for four rooms. The guy was nice and worked very hard. I was recommended from a good friend.

I had fabulous service the very first time. I told everybody. I totally got what I paid for. I recognize however, that something's changed in product OR equipment. So, there is nothing you can do.

Friendly and professional people who provide useful and helpful advice. Quick service time and quick dry time.

I like the cleaning process used by Zerorez.

I was promised tickets to Hawaiin Falls Waterpark when I scheduled my cleaning, per the ads on the the radio, but I never received them. Please have someone contact me regarding this.

Thank you.

Jamie was very knowable about the product and thoroughly explained it.

Quick professional personal service.

Nothing

Guys were GREAT! Love the fact that there's no soapy residue. A couple of my spots came right back after the carpet dried, but I wasn't surprised by that as I've been trying to get them out for years. But for the rest of the carpet, it looks great!

The tech u sent out to clean carpet was very nice professional n did a great job!!!!

Friendly technicians (Joshua & assistant). Great job. Fast work.

serviceman was presentable, on time, efficient and did a very good job

I very much liked how y'all cleaned and deodorized the duplex. So much so, that as soon as the other side is vacant we will be using Zerorez. Also we are now adding to our leases, that if someone has a pet they must use Zerorez at the end of a yr even if they lease it for another year.

Not only are your "Green," but you also have exceptional quality and customer service.

I had contacted Zerorez because you all had 100feet of free tile cleaning as part of a 4 room special. I specifically asked if that included showers and I was told yes so I booked my appt. I even added an extra room on as well and had a carpet repair done. The technican did what he is calling a "maintenance clean" on the shower. It didn't look any better than when he started. He indicated that you have to use harsh chemicals to remove soap scum. I was able to remove more than your "maintenance clean" in just a few minutes with an over the counter cleaner. He called the manager to explain that I was unhappy. The manager informed him there was nothing he would do because I had not scheduled a "restoration clean". I have never even heard of a restoration clean before.I still have additional rooms that I was planning on scheduling to clean next week. I also have over 600 of carpet stretching that needs to be done and carpet dying. All of which I had planned to book with your company. After the way the manager handled my complaint I will never do business with your company again. All it would have taken was a simple reduction in my over 250 bill to keep me as a loyal customer. Instead all the tech could do was to apologize. He himself and his helper were amazing. Very professional given the circumstances. My carpets have also taken over 24 hours to dry and there are still some spots that are wet even though I have kept the fans on all day and night. Not what your company adverstises for sure.

Clean, fast and very professional

The service is great, always on time, very polite and considerate. We were pleased with the results - blood is so hard to remove and it will never come out totally but you did try twice.

The associate was awesome! He was efficient and friendly. Our carpet looks great and he informed us of ZeroRez' services and products. Very impressive!!!

Quality of the results and professionalism of the technician.

The pricing seemed higher than usual. Not sure if I got caught in a marketing trap or not, but I thought $1,000 was high for carpet cleaning. Even with the pet flashing. Did not see all the guarantee or non guarantee verbiage until after I had paid and received my receipt via e-mail.

I am a Realtor and have referred business to Zerorez quite often. This was the firt time that I had been involved with actually retaining the service for a client.

Was pleased with the initial result. Will be interesting to see how the carpet looks on Sunday for the Open House.

Makes the carpet look really fresh and clean.

Our first experience was much better than this second time we had Zerorez out. He was here 20 minutes at the most, I felt like it was a rushed job.

Black light to show stains, great results with minimum chemicals

Getting pink/red stains out of carpet.