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based on 83934 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No toxic chemicals in the product did not diminish the end result of clean carpet. Your service technician, William, was knowledgeable and willing to work very hard to achieve the best results. His commitment to his customers and company is commendable.
The technician explained everything he was doing - he impressed me as being a very dedicated employee and went over and beyond.
Friendly speedy service with no hard upsell. Also the technician was very knowlegeable and helpful. Zerorez is actually half the cost of the other guys and it should be twice the price. I love the no chemical aproach--perfect for our baby on the way!
The staff is very nice to work with and take the time to explain the process.
My couch and rugs look great and William was great about explaining the services and what to expect. He did a great job!
The technician was very helpful and polite. The products make the house smell clean and the drying time was not too long (2=3 hours).
Quick drying time and service person very professional.
My service rep, Jesus, did an excellent job and was very helpful in making suggestions for future cleaning.
Green; personal service, flexible to the client's needs.
Tile cleaning services were pricey.
Green service
I like the fact you don't use detergents. We had our carpet installed August 2014 and it was starting to look dingy from shoe grime. I could tell a difference after it had been cleaned. The serviceman who came out was professional and answered questions I had about your product. I am a very satisfied customer. I would definitely use your services again.
Carpets look great, but my tile grout looks worse now than before it was it cleaned. You should stick to carpets.
Courtesy
Friendly, professional & helpful. Good job!
The technician was very knowledgable and ensured that he explained the process. He also wanted to make sure that I was happy with the work he had performed.
Friendly and my floors look nice
I started to send a picture I took of dirt I rubbed off of my couch with a white towel yesterday . I'm not happy, looking clean and actually being clean is totally different .
It's quick and the carpets look great when your done.
Tyrone was such a pleasure to have in our home. He was fast, through, and knowledgeable.
Your representatives are professional and efficient as well as courteous and knowledgeable.
Tech was great. Very kind and knowledgable.
The carpet looks great. The technician, Damien, carefully explained the process and options; he was also very polite and courteous.
You do a great job every time. We are repeat customers.
I liked that there were no chemicals and the professionalism of the technician who cleaned the carpet. I also liked the fact that there was no pressure from the technician to have additional services performed.
Keith did a great job. Good service. Great looking carpet.
Resolve online appointment issues. Phone voicemail message to confirm appointment was very difficult to understand and we weren't even sure it came from Zerorez.
The attendant, Mike, was courteous and did a good job.
The guy that did the work was very professional and did a good job
Clean cleaning
There is a huge yellow brown stain almost the full length of the room now on one of the three carpets done. He came out again but it got a little worse.
I hope it can be fixed. to me the carpet looks horrible now and should be replaced. It looked great before Zerorez came I was just having it done to remove the sealant which a friend told me has benzene in it that I might be allergic to.