Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83934 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 7, 2015 — Rated 10 out of 10 by J.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The process works like magic! Stains disappear and do not return. And I have had nothing but positive experiences with your personnel. Tyrone cleaned the entire house a few days ago and I was so pleased with his work. The results were amazing and he was a joy to be around.

Report a concern   February 7, 2015 — Rated 9 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly people!

Report a concern   February 7, 2015 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt arrival, customer service, finished product.

Report a concern   February 7, 2015 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Kitchen floor tile cleaning

Report a concern   February 7, 2015 — Rated 10 out of 10 by J.L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My floors are so clean. The guy that cleaned them went above and beyond to do a really great job!!

Report a concern   February 7, 2015 — Rated 10 out of 10 by Bonnie Norris Zerorez Dallas/Ft. Worth
What do you like about our products and services?

U clean with water

Report a concern   February 7, 2015 — Rated 6 out of 10 by A.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Did not like the new system that was used did not feel the carpets came out very well but I did like the tech he was very professional

Report a concern   February 7, 2015 — Rated 10 out of 10 by Gwen Scott Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets and tile look new! Very thoughtful and thorough serviceman.

Report a concern   February 7, 2015 — Rated 7 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

I have always been completely satisfied with Zerorez, until this last time. The tech did instruct me on how to properly take care of stains in my carpet, and said it would take one or two more cleanings to get my carpet clean. Before he began to clean, he did ask if there were places that needed special treatment. I just showed him the two spots where my dog had accidents. However, where techs in the past saw an area that was of concern, they brought it to my attention; and then I certainly gave permission to pretreat the area. My appointment was the last of the day; and I'm sure the tech was tired. He offered to take me around my home for approval; I did not think it necessary because I trusted that Zerorez always does a great job. The next day, after the carpet thoroughly dried, I did do a walkthrough and found that the carpet did not look too much better than before he came. Also, He did not brush my carpet. I guess I was spoiled in the past. It already looks like my carpets need to be cleaned again.

Report a concern   February 7, 2015 — Rated 10 out of 10 by J.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Environmentally friendly

Report a concern   February 7, 2015 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks great.

Report a concern   February 7, 2015 — Rated 10 out of 10 by Tammy Mathis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The second time your cleaner came out here he did a awesome job.
Thanks so much!

Report a concern   February 6, 2015 — Rated 8 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Keep promises made

Report a concern   February 6, 2015 — Rated 9 out of 10 by G.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You did a great job. We spent more money than planned but felt Fabian cleaned everything quite nicely. We didn't get the $50 gift card though.

Report a concern   February 6, 2015 — Rated 9 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleanliness and softness of the carpet after it's cleaned by Zeroez.
The technician was very professional and helpful.

Report a concern   February 6, 2015 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez is the only carpet cleaning that I have liked. The technicians are very knowledgeable, courteous, and helpful. The carpet feels clean.

Report a concern   February 6, 2015 — Rated 8 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Give all the extra's stated on the radio ad

Report a concern   February 6, 2015 — Rated 10 out of 10 by L.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On-time, courteous service that resulted in well-cleaned carpets.

Report a concern   February 6, 2015 — Rated 9 out of 10 by P.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Non toxic to animals and doesn't leave a residue.

Report a concern   February 6, 2015 — Rated 10 out of 10 by P.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thoroughly cleaned and soft carpets with no residues. Knowledgeable and friendly technicians.

Report a concern   February 6, 2015 — Rated 0 out of 10 by S.O. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Whoever schedules the appointments does not understand the time it takes to travel from one point in the DFW area to the other. The guy who did our service came from East Dallas and was really late--which having waited for over 3 hours from the scheduled time cost me time and money from my job.

Report a concern   February 6, 2015 — Rated 0 out of 10 by B.N. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was told dry time would be about 6 hrs. Online it said 6 to 12. It's been 30 hrs and the stairs and living room are still a little damp. When you called at the 24 hr mark I was told to wait a day then call back.

Report a concern   February 6, 2015 — Rated 10 out of 10 by Paul Chavez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that Zerorez takes a completely different cleaning approach compared to similar companies that approach cleaning the same way for over 20 years. I also like the fast carpet drying times for the carpets in the house without the sweet after smell of detergents that are still embedded in the carpet fibers. Thank you ZeroRez

Report a concern   February 6, 2015 — Rated 10 out of 10 by P.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Amazed at how good carpeting that almost 20 years old can look. This time i had the tile floor cleaned as well and am delighted how clean the grout looks.

Report a concern   February 6, 2015 — Rated 10 out of 10 by K.A.A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We've used Zerorez for several years. Our carpets are 22 yrs old and looked good!

Report a concern   February 6, 2015 — Rated 10 out of 10 by S.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was excellent! Very professional and very clean carpets!!!

Report a concern   February 6, 2015 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Does a wonderful job

Report a concern   February 6, 2015 — Rated 8 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Don't overschedule

Report a concern   February 6, 2015 — Rated 10 out of 10 by H.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have been using ZeroRez for about 10 years and there is nothing like their Customer Service!

Report a concern   February 6, 2015 — Rated 9 out of 10 by D.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet got cleaned well.


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