Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83934 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 16, 2015 — Rated 9 out of 10 by B.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darwin is a good helpful tech for ZeroRez

Report a concern   February 16, 2015 — Rated 10 out of 10 by A.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer friendly and helpful attention to detail but most of all the carpet is very clean and smells fresh.

Report a concern   February 16, 2015 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All i can say is awesome job!!! Thank you. Carpet looks brand new.

Report a concern   February 16, 2015 — Rated 10 out of 10 by Bob Hegeman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great product, carpet and tile look like new. As always the service was outstanding and gave helpful hints on up keep.

Report a concern   February 16, 2015 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

A great non chemical clean. Don was great. He showed up on time and was a pleasure to work with. Zerorez will be getting my business again!

Report a concern   February 16, 2015 — Rated 10 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   February 16, 2015 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet was cleaned well and the service man was very personable.

Report a concern   February 16, 2015 — Rated 10 out of 10 by Vicky Herr Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean smell... outcome.
The service rep was outstanding. Really into customer service, worked hard, and was so professional. Great work.

Report a concern   February 16, 2015 — Rated 8 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

The employees were great and my carpet look amazing but I feel my chair and couch were over priced and the quality was less than average. I would recommend the carpet cleaning but not furniture cleaning.

Report a concern   February 16, 2015 — Rated 10 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Seriously fantastic job! My carpets look great. Thank you so much.

Report a concern   February 16, 2015 — Rated 10 out of 10 by G.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet came out clean,

Report a concern   February 16, 2015 — Rated 9 out of 10 by B.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That the floors are not stiff & hard because if soap

Report a concern   February 16, 2015 — Rated 10 out of 10 by L.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

it did a great job of cleaning my carpet

Report a concern   February 16, 2015 — Rated 9 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the fact that we were contacted after we made a service request and that we were contacted by the tech about an hour before arrival.
The technician was very knowledgeable about their products and very helpful.

Report a concern   February 16, 2015 — Rated 9 out of 10 by Lynda Brown, Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians were very friendly and performed the cleaning quickly.

Report a concern   February 15, 2015 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Products are good. Service was speedy once they arrived. Was disappointed that I was not the first service call of the day as I had requested.

Report a concern   February 15, 2015 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome service, above and beyond expectations!
Technician Eric Stoker even inspired us to get a better vacuum cleaner and to vacuum weekly. He was very tactful and knowledgeable.
Many thanks to Eric and the great training he has received!

Report a concern   February 15, 2015 — Rated 5 out of 10 by J.R.Y. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

While the technician did fine, the dispatching center really angered me. When I scheduled the call, I told them that I wanted Darwin. If Darwin could not make it then I would reschedule.
I get a call at 5pm (window is 4-6:30 telling me it wont be Darwin because he took the day off. Hard to believe no one knew that until 5pm. The person who called me to tell me was polite but quite frankly, he was blowing smoke up my #$%@. Based simply on the dispatchers performance i would never use your company again. It is a far cry from what I've experienced from you in the past. He also told me that my technician was "as good if not better than Darwin". The kid was fine but with less than one year of experience, he is no Darwin.

Report a concern   February 15, 2015 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, Fast service and easy to schedule

Report a concern   February 15, 2015 — Rated 10 out of 10 by Kaleigh Kerrigan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is my second time to use Zerorez and we are extremely pleased with the service. They took the time to walk through the house with us and give us their full attention we didn't feel a bit rushed. We had pet stains in our house we were not able to get up that they focused on and were able to get the spots out. The best part is how soft and clean my carpet feels and it makes me feel good that there were not a bunch of chemicals being used to clean the floor because I have a baby in her crawling stage. Excellent customer service and very friendly techs as well. We are customers for life, thank you!!

Report a concern   February 15, 2015 — Rated 10 out of 10 by George Thies Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works!!!

Report a concern   February 15, 2015 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very nice personnel and very knowledgable and concerned with doing a good job

Report a concern   February 15, 2015 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality work very nice workers.

Report a concern   February 15, 2015 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very knowledgeable service tech. The carpet looks feels and smells fantastic.

Report a concern   February 15, 2015 — Rated 10 out of 10 by E.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very cordial and polite. When i use you guys again i wil definitely request him. I dont remember his name sorry (i am terrible with names).

Report a concern   February 15, 2015 — Rated 10 out of 10 by T.D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The way the technician took his time and clean my floors.

Report a concern   February 15, 2015 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez doesn't leave a chemical smell on my carpets and they stay smelling fresh for a long time.

Report a concern   February 15, 2015 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue left over

Report a concern   February 15, 2015 — Rated 10 out of 10 by Richard and Linda Gromowsky Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Polite and professional- cares about my furniture as well as carpet.

Report a concern   February 15, 2015 — Rated 9 out of 10 by Diana Wood. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Show up on time, are professional, and do a good Job.


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