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based on 83934 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
great service great people
Miguel made me feel like a VIP with his complete attention on my needs at the time. Very sensitive to the situation while exibiting great pride in his work and Zerorez as a company. He shared available services for future reference based on what would be valuable to me without being pushy at all. I will use Zerorez again and will ask for Miguel. I am extremely happy with the service attitude and the results!
The courteous people cleaning my carpet and the revived look of my carpet after they've cleaned it.
My home smelled and looked so refreshing without any lingering odor.
First time user. Representative I spoke to was friendly, courteous. Appointment time and follow-ups on time of arrival were provided punctually. Quality of carpet/tile cleaning appears at this point to be very good.
The person was knowledgeable and was consideath of our belongings.
I loved that the Tech went above and beyond. The carpets were left super clean and there was no film.
Your service tech was knowledgeable and very personable. He focused on the task and was very efficient in getting my extremely soiled carpets looking beautiful.
Now I have had a couple of experiences recently where the techs used both machines and they did an excellent job, I will spread the word on how good you are. The tech was awesome he took his job seriously and has a great work ethic!!! I would like him each time if I could.
Great service and technology. Staff very professional. The only issue I had was the fact I had requested the service to be done after we close at 9pm, yet the service team arrived around 10am that morning! We allowed them to do their job since we happened to have a studio without any clients during that time. So no problem, but it could easily have been an issue.
First trip out your service rep made stains worse. Another person came and mostly corrected problem. The are 3ots that need another treatment and no one has called me back since I last called. I would like another visit to try to get these out. Also, I did not get the 20 percent discount I was entitled to, I have. Always been pleased with your service so I hope you will back up what you advertise
I loved how clean my carpets came out. They are about 15 years old but look practically new now.
Great products, attention to detail, great special.
I would ask for William again.
No chemicals so safe for our home
Your advertising is very incomplete and misleading. Minimums apply - why not state the minimum of four rooms instead of playing this game with the fine print and having to ask.
It would be much more honest to just advertise it as four rooms minimum. With company practices this deceiving I'm not sure people will recommend you to a friend or use you again.
I had to speak with three different people in the company before I received more than an argument. It seems like every little thing is not included and an extra charge is applied.
After arguing with management and getting my blood pressure up I will not use you again or recommend you to anyone else. As a matter of fact, I will tell them what I had to go through. So much for customer service.
Thank you.
The service is very expensive but cheaper than getting new carpeting. I will have to see how long it lasts and then can make a decision about the cost effectiveness of it. I have a lot of area rugs that need periodic cleaning. I like the fact that there is no lasting chemical residue to attract dirt once again. time will tell.
Everyone tries to do their best
Love the way my carpet looks and feels!
Hot, and no chemicals are used
Was done in a timely and thorough manner
I like the process you use, where I don't have to worry about left over soap. The tech, Chris, was very good and more that willing to please.
You were on time as promised. Worked careful and quickly.
Informed me of your process. Job was done very well
With great results.
Fantastic technicians that provide exemplary customer service!
Results are very good and William who did the carpet cleaning was very efficient and was a very pleasant man while working.
Richardo was very polite and patient to do he work.
service
Jaime was very professional he arrived on time, actually early, explained everything before he started and answered all of my questions. The only complaint I have about the product used, not the technician, was that we still have a strong pet urine smell in our room. We paid extra for the service for pets. Jaime did do it & he explained that it's chemical free, I remember correctly, but it did not work for us. Removing the pet urine odor was out primary reason for having the carpet cleaned.
the lack of harsh chemical and chemical odor
He was very professional and everything looked terrific.
I liked the entire service. The appointment was easy to make. The technician showed as scheduled and did a fantastic job on my carpets. I just can't say enough about your business. I first heard about Zerorez from a commercial on KLTY and the ad was right on the money. I really love the job you do and I am planning to call you again when I need my carpets cleaned.