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based on 83935 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Send me the steakhouse dinner tickets as promised
Your technician, DeCarlos, was friendly and informative. He did a good job.
The professionalism of the technician Regan and how well Regan was able to clean and rejuvenate our greatly worn and used carpet was amazing!
Came on schedule and did not leave chemical smells behind
Your company was recommended to me by Judy Howard in Trophy Club. She said you do a great job and the price is reasonable. I highly agree with her. The young man that was here was extremely polite and worked very hard. He worked diligently to get spots out and had a great attitude about getting it done. I was very pleased with all aspects of the service we received. This young mans attitude should be commended. You have a valuable employee in him. I will definitely recommended your company to others. Thank you for a job well done.
I like the way that you keep in contact with the customer regarding the appointment.
William did an excellent job on the most disgusting & severely pet stained carpet imaginable!
He was very professional extremely kind & genuinely cared about helping us in a very bad situation.
He helped to save us as much money as he possibly could. What fantastic job! He was thorough, efficient
and very timely. By the time he finished it looked and smelled as though we had installed new carpet!
I highly recommend William and Zerorez!
The appointment process was very difficult this time around. I had to make several appointments, negotiate several different time slots and the technician didn't spray protectant on my stairs as part of the process.
When I called customer service, I got nothing but the run around and they only offered to compensate me for the trouble on additional service only, and that discount was only 10% or 10 dollars for the service addition. I have additional service scheduled, but I dont think I would refer your services to friends and family now.
Accurate price estimate and not pushy. Great service men.
Expensive and couldnt clean my area rugs. Also the technician didnt mive a small area rug and just cleaned around it Not under it. He shoukd have asked us to move it if he was uncertain or didnt want to life it
Very friendly and great service.
Nice job and carpets and tile look great
Human and pet friendly. The service man was very professional and an Ace at his work.
Ensure that techs are experienced and provide top notch services. I had two two different techs over a l year period and the seasoned tech really took his time - explained the services and process.Shampooed thoroughly throughout. The young tech rushed and did four rooms 15 stairs, game room and buffed vestibule grout in less than two hours - with poor cleaning (no elbow grease).
Professional and don't use chemicals.
The clean smell and no residue. The friendly service tech.
Paul.
Efficient and fast.
Timely, courteous, thorough
My carpet was very clean when complete
The service men were very professional and explained what they were going to do to address the issues with my carpet, how they were going to achieve it and how long the process would take. On all counts, they took great care with my carpet and home. I look forward to calling on zerorez for future cleaning projects in my home.
You have not answered my requests in over 1 week. I have given you ample opportunity to respond to my requests. I did not wish to rent to answer a feedback because I have nothing good to report. You have had every opportunity to make this right. But this is the 3rd request I've received to give feedback. So you asked........................
The technician was very friendly and informatively and checked multiple times throughout to make sure i was satisfied with the results.
Very considerate, knowledgable and thorough technician. Love the fact that no chemicals are used.
Tyrone was very helpful and professional and put in the extra effort in making my house look great again!
I was very pleased again with the good job that the service man preformed. My carpets looked great. Thanks
On time arrival, quick service and very friendly staff
It does what it says. No high pressure. Very competent technician.
Our carpets in the heavy traffic areas by doors did not come as clean as we had hoped. Don't know if you can do anything about it since it didn't work the first time.
Service man was polite, professional and met the needs of our carpet problems