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based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Even though I removed the lamps, picture frames and various other things from the top of he tables, no furniture was removed. He did a good job in cleaning the open area of the room but went outside of everything else. I had to ask him to remove two Lazy Boy chairs to clean underneath them, which he did, and then put the chairs back on the damp carpet. He did move the straight back chairs in the dining room but not much else. In other words, he cleaned around the furniture rather than removed it. We are in our 80's and have difficulty moving furniture. He did well cleaning the carpet where there was no furniture.
Pet odor in carpet
No toxic chemicals are used, no products are used that attract 'traffic lanes' after the cleaning, it it quick, effective, the carpet dries quickly, and the service technician was friendly, professional, and was very knowledgeable about the cleaning process and the products and cleaning system used. I will never use a different carpet cleaning service after experiencing Zerorez!
I would like to recognize your service technician Ceaser. His professionalism and more importantly his ATTITUDE" are what I as a customer was impressed with. This employee should be recognized by his management staff and peers for the outstanding job he performed while at my residence. Great Job!
My dining room carpet has bunched up in areas where spots were cleaned. The end of day two of letting it dry and it still looks bad and may have to replace carpet. Living room where a big spot was cleaned was excellent so would only recommend your service with someone having the same experience I have had.
Phyllis Last name removed
no chemicals and good customer service
Dez arrived on time, and was very friendly. The carpeting was really wet, but dried by the next day.
No residue! Awsome results. Travis was the best tech.
That you do not use carpet shampoo.
The pet stain remover was incredible. I like that the carpets are more than clean, they are sanitized.
Zerorez men were prompt, efficient, taking extra care to remove spots and clean up after they were finished. Excellent job!
They do the work quickly and the carpet dries fast. The reps were very friendly too!
How clean my carpet was
Everything looks so clean and fresh.
The serviceman was knowledgable and very friendly. The carpets turned out great!
The billing was completely messed up. Had to call three times to finally get straightened out. The cleaner was late for the appointment and sat in his van for another 40 minutes before coming to the door. He was odd like he was on something and treated us like a real jerk. The cleaning was ok but the carpet was sopping wet when he left. He had the correct billing info but treed to hold us up for more money. Was glad when he finally left the house. Was very creepy.
Be sure when scheduling appointments, you give customer correct time
The product totally cleaned my carpet and it was bad! The technician was very friendly informative and professional. Will use again and have already referred several friends
Miguel did a great job abd very professional.
you didn't show up when you were supposed to, my mother in law missed her appointment, there was a dog stain in the master bedroom from a previous owner that didn't come out,and they cut a computer cord that they took, they said they're going to replace it in 2 to 3 days but the computer is not working.
The technician was friendly and efficient.
No residue, profesional
Everything
The main high traffic stains didn't come as clean as I would have liked. The tile was amazing though, but too expensive.
not happy with the cleaning of my carpet. I know it was very bad, but I have had better service before and it was very late and not happy with the scheduling of my appointment
No harmful chemicals and great service.
Techs are curtious and efficient. The carpet drys does not take forever to dry. The offers and promotions are great. I have already had 2 people make appointments becaus the like the service I received.
Carpet left very wet with slippery residue. Tile left very wet with slippery residue that is now impossible to remove from uncleaned portions of floor. After second visit to rinse carpet and re-clean floor, carpet somewhat better but remained wet for long time. Had to use lacquer thinner to remove residue from spots on tile floor. Both technicians were very courteous and worked hard but your process has problems. I would never recommend to anybody.
All of the staff were very professional and friendly. The service was timely and reasonably priced. My favorite thing is the lack of chemical smell and no artificial fragrance! I have severe allergies and am especially sensitive to fragrances. The antique furniture looks fantastic and smells clean, not perfume-y! Thank you!!!
The results