What our clients think of us!

The techs that are sent are very knowledgeable and always go above and beyond what is expected.

Follow up like you say you are going to - I got no call 30 minutes out as promised. Also, I was on hold for over 9 minutes when I called to see where the tech was.

no mess

Quicker drying time and no soap residue.

Your employees were pleasant, efficient and worked hard to get my oily spots out. The biggest reason I like you is that the carpet stays soft and looks great!

Carpets stayed with the clean look and the staining look didn't come back out once it dried and had traffic on it.

The technician was very professional and caring. Unlike other carpet cleaning companies I have used, the technician took the extra effort to try to remove stains. He was sincere and interested in doing a great job. I would recommend this technician to come out and clean my carpets again.

I am very impressed with your work! My carpets look like new! Zack did a great job!

Effective

No chemicals. No smells. Professional service.

The two service men that did the work. They were very nice.

Technician was friendly and professional.... wasted no time. Carpets and tile look like new.

Environmentally friendly and safe

Excellent customer service, very happy with cleaning and are dependable

No chemicals, no smell.staff was friendly and did a great job

Trust the work is done right.

Technician was professional and delivered the service I expected. Very thorough job...went above and beyond:)

Green cleaning approach

Carpet looks 10 times cleaner than before

The staff was excellent

Reasonable price, qualified technicians

I love the fact my technician took the time to explain the process and show me how everything worked. I also like the fact no chemicals are used that could harm my animals.

Oh my! Where should I start? My home looks wonderful and your technicians were absolutely marvelous!! I could not be more pleased!!!

Great

It actually works. Carpets look, smell and feel like new!

green nature of products. Darwin, the tech, was excellent.

Recent service (172186)

We are severely disappointed in how you handled your internal mess-up yesterday regarding our requested service and nearly doubling in cost. I stated three times to the customer service agent which areas we needed cleaned in our home on 5216 Timber Creek Rd in Flower Mound. The first time I noted the rooms that needed cleaning were mentioned on the initial phone call last week. Then, immediately after she called me back and confirmed these areas by dimensions noting it would be closer to $110 in cost but that the tech would confirm with us before he proceeded with work. Then on Tuesday, the day of service, we spoke again regarding the two areas. She even asked this third time for the dimensions because she wanted to know what tech to send out. I am very fortunate I was able to personally arrive at the home to check-in on the service being taken place. The tech never called me directly as we were told and quote the fee. He wanted to clean all flooring in the house which was NEVER noted. He said he confirmed this with your customer service rep. Additionally, the home has entire new flooring minus the two areas we needed him to clean. We do not need brand new flooring cleaned. I had him stop which he had already cleaned most of the entire first floor. Then the final bill was given and over the "near $110" quote we were provided. You threw your own customer service rep under the bus and said she was new but you cannot blame others for your faults. It's a bad business call to blame it on someone else. We paid the full amount of $179.14 however this will be the last. What you should have done is charged us the original quote and all would have been fixed because that is what we were quoted. However when you charge someone for something they never even wanted you to do, plus don't have the knowledge to correctly fix the problem, only means we are the ones who made the bad decision. Our next job was set-up for us to schedule your service again here within the next week, as we have used your service two other times in the past, however you have once again disappointed. With all that said, the carpet and tile area we needed serviced did not come out as we had hoped and still appear dirty.

We are severely disappointed and hope you can change your practice for others as you have lost this customer.

First name removed

Live up to your claims

Pet smell was not adequately removed. will have to find another way to do this in the future. Technician was fine.

Promptness of arrival, staff very nice However not sure the protection that was put on after cleaning is doing what I was shown. Water does not bead up on carpet, so the extra cost I don't think worth it.