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based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They work!
Your customer service was excellent.
I left work early to be sure that I would be closer to home should the call come in for the half hour window. At 6:45 I called Zerorez to see what was up as I had not heard from them. They transferred me to dispatch and I was told he would be coming and might be as late as 8:30 or 9:00 p.m. I was also told I would be given a discount due to the late arrival. I was not given that discount. I was also told the cleaning would take 1.5 hours and when it took less than 1 hour from the time he arrived to leaving I had to wonder if he did a hasty job as it was so late? My carpet is clean and your service person was very nice. I just wonder if i was short changed? Thank you.
I loved my whole house smelled and felt deeply clean!~
good job nice guy that did the work
do a super job of cleaning carpets
Service was fantastic. Knowledgeable, professional and courteous.
on time, fast and friendly
No chemicals, friendly techs, great results
Late showing up with no call to let us know. We had plans for the evening but had to cancel due to you not showing until 6pm. Call your customers when you are going to be late. We were scheduled for 1! You can also read my message placed on FB the day you cleaned my carpets. I'm satisfied with your work but you seem to have poor customer service.
they work, its safe and makes my carpets look great.
The technician was very thorough, polite and professional. And the carpets, tile and couch look wonderful, smell fresh and I can tell the difference between other traditional carpet cleanings - no fragrance, just fresh!
Everything
Left my house very clen
Get your people on the same page. Call to confirmed my appointment and was told I had a day time appointment when I really had a afternoon appointment. Waited all morning for nothing. Had to call customer service twice to find out what time someone was going to show up
The guys who came were excellent: kind, informative, and wonderful. The work was well done, but I hVe had another carpet cleaner who got out spots ZeroRez could not do - for a similar price. I will use my other carpet cleaner from now on. I'm glad I tried ZeroRez but I will use my previous company.
I like the cleaning product you use. Also Robert did the work at
Our home and he was fantastic! The best.
Really appreciated the techs thoroughness
Fresh smell and next day house has clean smell. JL Wallace is a professional! He ensures his customer is satisfied, explains process clearly and has a standard of quality of work to meet his standards.
I had left numerous voice mails to reschedule the appointment bc the time I was given via vm the day prior didn't work for us. My daughter had an end of year school play. The guy came anyway so I let him go ahead and clean the rug but I think bc he knew we had to leave soon he may have rushed the cleaning of the rug. It doesn't seem to be too clean nor smell clean. Not sure what cleaning products you use but I really can only tell a little that it was cleaned. It looks as if I just took it outside and shook it out. Thank you.
Narrow the windows of time that you will arrive. Keep to those times
Robert, the technician was friendly, knowledgeable and efficient. I appreciated his willingness to "attack" some of our more stubborn carpet stains!
The representative that came to my home was respectful and courteous. I like the fact that there were no harsh chemicals used to clean the carpets.
The young man that serviced the appointment was wonderful. He suggested things to help spots and issues and took care of them.
The technician was very nice, but it had been several years since I had used your service and I was disappointed to notice the odor this time, as I had not noticed last time. Also the dry time was longer. But the carpet looks nice, but the odor was noticeable and I worried about the dog being bothered about the odor and the wetness for a loner period.
Scheduling needs improvement. I was told the appointment would be during their morning session between 8:30am-1:30pm. I had to call twice to get updates and they assured me the driver would call me while in route to our home. I never received a phone call. They finally arrived at 1:40pm. It was a real inconvenience. Had we known they were coming during the afternoon session, we could of left our home during the morning to handle other errands but essentially waited at home all day.
Friendly professional service petson
It works like you say.
Very friendly staff, and informative. I have used Zerorez for about 3 years and I will continue to use them. They always do an awesome cleaning job on my carpet.
Thank you,
Kim Hurlburt
Great job and the service tech was outstanding! Great job!