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based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets always look beautiful after you have finished!
Courteous, efficient employee. Results were great!
NO CHEMICALS/SOAP -- GENERALLY; REMOVED 'TOUGH SPOTS'; VERY NICE TECHNICIANS.
The service and the end result
The thorough cleaning of the carpet and tile
Very through. Darwin is an excellent tech!!!
Great job!
Overstuffed chair and carpets were to be cleaned. Plus tile in the kitchen area. I did not see anything special about the treatment of carpets. There were a couple spots on the carpet which they claimed they couldn't clean; yet after gone we tried and were able to remove some of the stain. The chair they claimed they could not clean because of the denim material; and didn't try. After gone, we put the pillow cases in the washer and part of spots were almost gone. They didn't move the lightweight couch and clean. They didn't clean or even mention the tile that should have been cleaned. 2nd appt. made and they came back.
The end results once the work is completed.
Your service representative was very professional, knowledgeable and helpful
Roberto, did a super job for us, he is great, we are very pleased with your great service.
Fast and friendly service.
Scheduling follow up did not happen even after I called and emailed for the promised 3 hour arrival window, I still have stains and don't see the value in the service after what I paid. I work for a high volume flooring provider and was looking forward to being able to recommend a carpet cleaning company that was "Green" but I cannot recommend Zerorez.
Customer Service. The technician was excellent.
prompt courteous and get the job done.
Friendly technician and superior cleaning. Will recommend in the future
The time it took my carpet to dry was longer than stated. We needed two full nights to get the carpet dry.
Devon Tre was a pleasure to have in my home. He was extremely courteous and professional. He was also very knowledgeable about your products and delivered excellent service. I love the results. I did have a few red stains that wouldn't come but it wasn't because he didn't try!!
Still using your products and services after many years. Good company.
I feel a victim of the ole bait and switch. When I called and made the appointment, I said that there were pet stains. The operator said that she recommended that I do the pet treatment which cost $60.00 per room. At that time I had a coupon which has now expired. When the techs came to the house, there was no $60.00 per room pet treatment but a huge cost per bottle or whatever. Just to clean one room I was told it would cost over $1,000.00. There is a big difference between $60.00 a room and the cost I was told by the techs. The cost was quoted as $60.00 per room then that should have been the cost.
I was basically told to rip up all the carpeting. That is not an option. I knew that there would be some differences from the quoted price to the actual price but I was not expected to be lied to and have the quoted cost for one room to be over the guestimated cost to have the whole house cleaned.
The only way to make it right is to come and clean my home for the quoted price. I did not expect miracles, nor would I have been disappointed because of not getting everything "perfect".
I am extremely disappointed in being lied to. The quoted "pet treatment" should be done at the price given on the phone or it should not be given at all.
No service has been done yet but the representative who came to give me an estimate was very prompt, friendly, and knowledgable.
We plan to have a cleaning in the near future.
Hot water. Professionals, knowledge of the products and what fits your needs
Carpet looks great and technician was hard working.
Well done job respectfully very nice service and caring amazing job on my carpet thank you
The fresh clean smell after you are done.
Friendly, professional and helpful. Service person was on time and completed work in expected time. Suggested a few extras -- such as two area rugs which really needed cleaning We agreed and appreciated his suggestion. We were very happy with Dominic Finley (sp?) who was courteous and a gentleman.
It look so good and smell good great price I will use you again Donna jones
Estimate over phone was less than half the actual cost. I wasn't told that there was additional cost for pet stains and I wasn't told that the room count was based on square footage.
Friendly service providers and excellent value
Thank you for a real good job they did on cleaning the carpet he was very polite and very professional thanks again for doing a GREAT JOB