- Phone: (214) 372-5326
- Visit Website
based on 83946 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was excellent. Very professional and very good results.
The service provider was very Friendly and courteous. He made sure we were satisfied with his services before he left...which we appreciate
over 2 hours late. when called the office number i was never able to talk to a human always after 5 minutes on hold i had to leave a message and no one called me back
The technician was very friendly and he did the work very thoroughly.
Prompt courteous. Great results.
there was much urine staining and smell. I understood from the technician that he could get the smell out with the patented enzyme that you use and that the fibers would clean up nicely. When he left, the carpet looked clean and the smell was gone. Several days passed and the smell returned as well as the carpet areas turned grey. Another tech did come out free of charge and re-did the process. The smell is gone, but the grey discoloration re-appeared. We spend over $800 for the process. While the techs were great, I believe that it could have been stated more clearly that there was a high probability that the carpet would stain with the process. At the end of both processes, the carpet looked great, but as soon as it dried, it was discolored.
Communicate with customers on time. Answer your phones at the office level!
It cleaned my carpet very well without using so much chemicals.
I love Travis. He did a good job and I will ask for him next time.
Thanks.
High quality and quick efficient service
Ivan was friendly and thorough. He called before he came to my house to let me know he was on the way.
Well your rep did just as he was supposed to do.He was on time,polite and efficient.
Travis was a wonderful technician and a good representative for your company. I did pay the additional for the pet topical treatment and I notice every day it smells a little worse and may need to be reapplied. I am going to give it a week but and if I need to reset the appointment I will.
leaves the carpet clean W/O residue
The service technician was very professional and courteous
Good service, nice guy!
BEST TECH EVER...HE SHOULD TRAIN ALL OTHER TECHS
The first time I used you, I gave a 10. The technician completely ruined my impression of this company. I don't like being manipulated or lied to. I catch inconsistency in words and lying. Sick of it and didn't need to waste one hour with the technician trying to tell him what I needed.
Both are excellent!!
A section of the kitchen floor was not cleaned and I would like this area cleaned.
Very thorough; very professional; employees seem like they actually care about their customers and the job they are performing!
You may share my name as long as it's listed as "First name removed B., McKinney TX
Luis did a terrific job! He was so thorough and got the carpet and tile looking great. I will use Zerorez again and ask for Luis:)
No chemicals!
good service good people
Professional, punctual, courteous
Really clean and smells great with no sticky residue
Always a great job!
No chemicals
Attention to detail. Every floor surface serviced is so CLEAN. Dries fast and no residue left behind. No detergent smell that I've had with other services.
Personnel onsite were extremely professional and eager to do a great job.
Freddie was very friendly and gave me all sorts of information about my carpet. He was delightful to have around. I especially like the fact that no residue will remain in my carpet.
Your cleaning is thorough and you have take time in the explaining your procedures