Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83946 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 17, 2015 — Rated 10 out of 10 by C.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

So far everything. Darwin did an excellent job. He was so polite and explained the cleaning process clearly.

Report a concern   September 17, 2015 — Rated 0 out of 10 by H.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Mark Davis did a beautiful job on Aug 31th cleaning the carpets in my dining room and living room - then on the 15th of Sep I had my 3 bedrooms and hall way cleaned - I am not pleased - I will not use you again - Name removed

Report a concern   September 17, 2015 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I think your service is really the best :) I am very happy with the resultes !!

Report a concern   September 17, 2015 — Rated 3 out of 10 by C.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Booking the appointment was really bad. Then they would call and lie to me about when he would show up and their attitude was like they could care less. The tech was great and did a great job the office sucks!

Report a concern   September 17, 2015 — Rated 9 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

"Zero residue" is not just a jingle - it's true. Travis was awesome. He worked diligently and efficiently, and took great care to deal with my challenging carpet issues. He was also extremely respctful and well-mannered. Great job!

Report a concern   September 17, 2015 — Rated 9 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent clearning

Report a concern   September 17, 2015 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service! Great product, easy, no odor, just all around solid!

Report a concern   September 17, 2015 — Rated 10 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet was very dirty. It looks like new. Service tech was very thorough and very professional. Will use again.

Report a concern   September 17, 2015 — Rated 3 out of 10 by J.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My house is vacant. I paid your technician and asked him to lock the door and put the key in the lockbox I put on the door (I showed him what to do).
The left the front door standing open about 4" which I did not find until the next day, so my house was not secure.
Also, still have minor juice type spots in the entry hall way to the family room.
I would like that area re-cleaned.

Report a concern   September 17, 2015 — Rated 7 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

I though the technician did a good job. The rugs stayed wet for 12+ hours vs. 5 hours which was what I was told.

Also, one of the area rugs that was cleaned on site stunk up the whole house (for 2 days)and I had to have a follow up visit. I'm not sure that I would've had that done if I would've known in advance. (wet dog smell)

Report a concern   September 17, 2015 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ron was awesome. He was very friendly and informative. We will be referring more of our clients.

Report a concern   September 17, 2015 — Rated 10 out of 10 by T.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Outstanding technicians and superior work

Report a concern   September 17, 2015 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was great and can really see the difference.

Report a concern   September 17, 2015 — Rated 10 out of 10 by M.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I would like the opportunity to let you know that I am very pleased with the work Payton did since I had tried a free tile cleaning area,I was convinced to do my whole tiles everything came out terrific .I have never been 100% pleased before but Ican tell you ,Payton is by far the best Technician. Tank you Marlene Zimmermann

Report a concern   September 17, 2015 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that it's safe for babies & children and those with asthma!
I only have one issue with my last cleaning. I never received my email receipt...can someone please send it??

Report a concern   September 17, 2015 — Rated 7 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

The clean was great, but the mis quoted price was unacceptable. We told you everything you even marked it but put a zero for price for the stairs. Then upcharged us for them to be done.

Report a concern   September 17, 2015 — Rated 0 out of 10 by S.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

All of my stains are still there. He didn't get any of them out. Also a lot of hidden cost. Plus I never received my gift card I was promised. Will never use this company again and will not be recommending this company either.

Report a concern   September 17, 2015 — Rated 10 out of 10 by P.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

carpet is much cleaner

Report a concern   September 17, 2015 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet very clean, technician was prompt, friendly and efficient

Report a concern   September 17, 2015 — Rated 7 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

The online reservation service wasn't responsive, so I had to call. Phone rep was terrific and I got a quick appointment to help out with a pet accident. This was our first time to use Zerorez; the pet stains, despite paying the extra $60 for the treatment, didn't get the stains out like it would have when we used Dalworth or Stanley Steemer in the past. It looks like it needs a re-treatment. The technician didn't say the stains would not come up, or we would have been interested to know other treatment options while he was at our house.

Report a concern   September 16, 2015 — Rated 8 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Nothing, Thank you

Report a concern   September 16, 2015 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Detailed and courteous!

Report a concern   September 16, 2015 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleanliness without harsh chemicals.

Report a concern   September 16, 2015 — Rated 10 out of 10 by J.A.P.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We love the non-chemical products and the service you provide is stellar.

Report a concern   September 16, 2015 — Rated 10 out of 10 by N.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

thorough cleaning
great customer interaction
informative

Report a concern   September 16, 2015 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman was very businesslike, worked efficiently and did a great job. My carpeting looks really great.

Report a concern   September 16, 2015 — Rated 10 out of 10 by M.A.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Polite technicians.

Report a concern   September 16, 2015 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet is very clean without any extra product but water needed. Also your products are reasonably priced. With the exception of the fuel charge.

Report a concern   September 16, 2015 — Rated 9 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Really good service.

Report a concern   September 16, 2015 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

CARPETS COM ESCEPTIONALLY CLEAN


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