Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83824 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 5, 2024 — Rated 10 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Perfect job, professional.

Report a concern   July 5, 2024 — Rated 10 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, prompt and efficient service professional. The employee did a great job with the carpet cleaning.

Report a concern   July 4, 2024 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets are clean in very little time.
They're not to wet so they dry pretty quickly. Staff have always been very friendly. What else do I want 🤔.

Report a concern   July 4, 2024 — Rated 10 out of 10 by A.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was easy to schedule. Service was fast and courteous.

Report a concern   July 4, 2024 — Rated 10 out of 10 by J.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the results of the carpet cleaning. My white carpet looks almost new now that the normal discoloration from walking on it has been removed. I also like that there is no residue from soap left on the carpet.

Report a concern   July 4, 2024 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your techs are very informative as well as friendly. I love how my carpet looks and feels after it has been cleaned.

Report a concern   July 3, 2024 — Rated 10 out of 10 by Mary McGregor Zerorez Dallas/Ft. Worth
What do you like about our products and services?

D'Angelo did an EXCELLENT job in cleaning my carpet Tuesday morning. Thank you D'Angelo. :)

Report a concern   July 3, 2024 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Gabriel did a great job for Zerorez at our home. He was professional, courteous and friendly. We will definitely call Zerorez again for our next carpet and rug cleaning.

Report a concern   July 3, 2024 — Rated 8 out of 10 by G.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

It was more expensive than I was told.

Report a concern   July 3, 2024 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Verrrry good!! Turned my embarrassing looking floors into a New House’s floors!!

Report a concern   July 3, 2024 — Rated 10 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pleasant service person, carpets look great.

Report a concern   July 3, 2024 — Rated 10 out of 10 by Shelly Glotzbach Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets in the rent house I’m moving out of look great!!

Report a concern   July 3, 2024 — Rated 8 out of 10 by N.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

No one is worth a 10. There is always somewhere we can all improve.

Report a concern   July 3, 2024 — Rated 10 out of 10 by Barbara Hardy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue and soft carpets. On time every time.

Report a concern   July 3, 2024 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

N/A

Report a concern   July 3, 2024 — Rated 10 out of 10 by K.R.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Keep up the good work

Report a concern   July 3, 2024 — Rated 0 out of 10 by M.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I got my carpets cleaned, and asked if you all clean tiles and grout. I was charged $100 and it looks no better actually it looks worse than it did before the cleaning. I called to get a refund and was told that they don’t do refunds that they can send someone else out to clean, talk about horrible customer service. Charging $100 for a 3 x 4 laundry room tile where the customer wasn’t satisfied is ridiculous especially considering my total bill was over 600. I will never use your company again and make sure to tell everyone I know about the service I received.

Report a concern   July 3, 2024 — Rated 10 out of 10 by Jean Oreilly Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always a great job. I feel like my carpet is so much cleaner

Report a concern   July 3, 2024 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Z

Report a concern   July 2, 2024 — Rated 9 out of 10 by L.M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to work with, good results

Report a concern   July 2, 2024 — Rated 10 out of 10 by K.A.J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent cleaning skills, affordable prices, very dependable

Report a concern   July 2, 2024 — Rated 9 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and easy to do business with.

Report a concern   July 2, 2024 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was friendly, thorough and fast. The carpets are nice and clean and I would definitely use Zerorez again.

Report a concern   July 2, 2024 — Rated 5 out of 10 by T.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You advertised 3 rooms and a hallway for $109.00. The cleaner did not have to move any furniture, did a good job, then charged me more than $200.00 for doing a short hallway, a dining room less than 200 square feet, and a living room of about 220 square feet, but no other rooms.Because he did a good job, I gave him a $20 tip. Later I called one of your customer service ladies regarding the fee and she said the fee was correct. If I ever use your service again, I will have the cleaner measure all of the rooms, write out the fee, and then I will decide whether or not I will let him do the job.

Report a concern   July 2, 2024 — Rated 10 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look and feel amazing again.

Report a concern   July 1, 2024 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You did a Very Good job, Will always use you, Very Pleased,very nice and always do a wonderful job. Thank You, the Stovers., Fort Worth

Report a concern   July 1, 2024 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was awesome, friendly and very professional!

Report a concern   July 1, 2024 — Rated 10 out of 10 by C.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician did the best he could with our old carpet.

Report a concern   July 1, 2024 — Rated 7 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

1st person arrived 45 minutes before my 3:00-5:00 appointment time, I advised him I was not ready. I was vacuuming after the movers were 3 1/2 hours late moving the majority of furniture out of bedroom. The man shrugged his shoulders, said he would wait.
I finished vacuuming, moving the bed around 2:45, the 1st person had left, I thought he probably went to take a break, it's hot out...so I called so he would know I was ready when he was. I spoke with Fernando , who said 1st person waited 30 minutes and had moved on.
Fernando said he could get someone else out possibly later after placing me on hold , probably trying to figure out what was going on.
2nd person arrived to clean carpet, Antonio who did an excellent job.

Report a concern   July 1, 2024 — Rated 10 out of 10 by Nona Walker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Couldn't ask for a better experience. the technicianTacori knew exactly what to do to get the job done perfectly and efficiently. Great service!


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