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based on 83969 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent technician listened very carefully to my needs to make the situation right on his follow up visit.
Didn't get a stain out of the recliner.
Not sure that the rep. told the techs to use
pet stain/smell soap.
Scheduling. I never received a call to set up my time window until they were on their way and showed up in 30 minutes. I had to leave work and miss half a day not knowing they were coming.
The men who came to clean my carpets were absolutely wonderful! Very friendly and kind. My carpets in the bedrooms did not look that much different than before they were cleaned. I used my Bissel carpet shampooer to go back over the carpets and was disgusted in how dirty they actually were. My Bissel worked better than your procedure. The price was way too much as well; much more than what was quoted on the phone.
No smell, animal and kid friendly and fast service. I always love the way the carpet looks after being cleaned.
I am not one that keeps up with my carpet cleaning so I could not even tell the rep the the last company I used. In addition to that the carpet honestly needs to be replaced. My carpet looked so good I am proud to have company over now and I am confident that it is safe for my nephews to play on. Even the areas that zerorez could not really clean 2 years ago came clean.
The cleaning is adequate, service is reasonably competent and prompt. Where you stood out in the most recent service was:
1. The flexibility of rescheduling; and
2. The interaction with the the field tech compared to previous techs ...
a. He didn't complain about room sizes, or act like a martyr regarding stains, and
b. He made a couple mild up sell suggestions without sounding like a used car salesman, and
c. He was fast and efficient and still very accommodating to all the remodeling going on.
Clean smell
Prompt
Natural, no chemicals.
Knowledgeable and courtesy technician
I wish more stains could have been removed
Knowledable experts, took time to explain, green process
Technican was very professional, courteous, and knowledgeable. Company should be proud to have an employee like this.
My service technician was great and took the time to go over everything. The carpets look like new again! I would definitely recommend Zerorez to all my friends, family and neighbors.
The cleaning. Beautiful cleaning I can't get over the tile. I will do this every four months
I have used zerorez several times and I am always pleased. This time I had an area rug cleaned in place and this was an affordable option I had not known about before. (Its a nice wool rug but not heirloom quality) We are in a rental house with carpet that had been neglected but it is way nicer now and it didn't cost too much to clean.
Your tech Jimmy was very personable and extremely professional. You need many like him!
Tech was great!
On time, efficient, friendly and my carpet looks great!
I was impressed with the follow up service we received as the first round of carpet cleaning/stain treatment did not work.
Durnell was great, very knowledgable & quick. It is a little weird to not have the fragrance smell after the carpet gets cleaned but I m hoping that just means it will stay cleaner.
Happy with the service and carpets look great
Chemical free. Jeff a wonderful, helpful rep
The cleaning products are perfect for people with asthma but advise your technicians to stop urinating in people's yards.
Great, courteous professional
I have used you for several years and will continue to do so. Your product great and every tech you have sent out have been friendly, courteous and knowledgeable, especially Ricardo. He kept me informed on thy cleaning of the carpet and made sure I was satisfied with the results.
The way it cleaned, the friendly service technician, good price, and how easy it was to set-up.
Job well done on our rent house! I will recommend. Just please do not call me every 3 months as my renter is in house for at least a year. Thanks!
I didn't think my carpet could look so good. All the spots are gone!
The gentleman that showed up was very polite and courteous. Even though it hadn't been cleaned in over 5 years (we've been there 5 years), he didn't make a big deal of that.