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based on 83970 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I wanted an area rug cleaned but did not want to pay $125. Technician did not move anything. If I had not been there he would not have moved a small crate of toys or a 15lb keyboard.
The best carpet cleaning service ever. Carpet looks, smells, and feels clean.
Knowledgeable techs and good
Service
CLEAN!!
Some carpeting without fans on them remained wet after 24 hours. Also, plastic protectors were not placed under furniture that remained in place to protect them from wetness. A particular problem with 2 dog crates that have wire metal bottoms.
Don't use toxic products
They came out same day!
Work exceeded my exspectation,!
Technicians are always polite and appropriate. I am always satisfied with how my carpet is cleaned
No harsh chemicals, friendly prompt service.
Green products that are very effective
Gregg Courtney is an excellent technician. I have used Zerorez 4 times and Gregg was top notch. He was as detailed in his explanations, attention to cleaning detail, etc., as the technician I had for my initial use. The 2 in between were good, too, but just not as meticulous as the first one and Gregg. Gregg did not rush through, but used a measured and very thorough approach, which I appreciated. He was extremely careful to check and double check the troublesome areas that I had pointed out in the beginning, going back over them until he was satisfied. Some of the others seemed to be in a rush to get in and out quickly. Thank you very much.
I like your committment to the satisfaction of the customer. You listened when I said more of the stains will come out of the carpet, and they did. I looks so much better; at least 80% better. I thank you so much for the re-wash.
I was also very impressed and thankful of the 2nd quality control zero-rez employee since he was the one who did the re-do, and informed me of so many small facts that I never knew about carpet and maintaining its cleanliness.
The technician was very polite and did a great job. We are very pleased with the results.
Courtesy and professional service.
Good results and friendly service
I do not think the technician cleaned the carpet in the master closet. After it dried, the carpet had dark streaks where the dirt was spread around.
Called for follow up call
.
No residue
Our dog had acted out in anger in quite a few places. We were considering replacing our carpet but thought we would have it cleaned one final time. I liked the idea of Zerorez not using chemicals. And guess what- our carpet looks fantastic! He was able to clean more than the 2 previous services. It makes a big difference!
Very quick service and addressed my problem
The people and the products are the best!
He did a great job
Quick and easy, did a great job!
The representative has always been helpful and courteous.Very respectable to my wife and I.We are always happy with the job that you provide.
The technician was very nice and did a good job
I just didn't care for how wet the carpet stayed for about 8 hours .... I like everything else - the man that came , the process itself ... But for $136 dollars for 2 full rooms and a small section of a room and a hall - I would have like to be able to put furniture back before the next day. He left at 10:55 am and my floors were still wet at 9 pm.
Great Customer Service. Great original cleaning and outstanding follow up on completing a few minor issues - stains which were then completely taken removed. Thanks
Very professional and accommodating. Technician was thorough, and did a great job!
Clear explanation of the cost and services