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based on 83970 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
quick and courteous
Very professional service rep who did a better job than we could have hoped for
It was done totally in a timely professional manner. Ths job was done totally to our satisfaction.!
Tile cleaning
Gregg was very courteous and professional. He did a great job on my carpet. It didn't take long. Very pleased.
Competent and courteous technician. He took the time to do a great job. Our carpet looks like new!
Thank you as always! Stellar service and customer care!
No chemicals
Very professional and thorough job of cleaning. Arrived at scheduled time and did a great job! My carpet looks great!
Did a great job. On time. Very thorough and professional
Stays cleaner longer without the soap residue
did a very nice job and the technician was very good.
Your *tech* was great, but your phone operator didn't know your business. With the information I provided her, she managed to work up around a 250.00 bill. Ok...a bit high, but now that I've seen what you do with the "flash" it made some sense.
Your tech gets there and explains why it would really need to be nearly 4 times that amount. You almost lost the sale right there, and in retrospect, I should have probably given up then. But I managed to convince him to only pour the "flash" on the 8 x 8 area where the dogs had urinated, I wasn't so worried about the rest of the carpet. I *probably* should have gone for 3 gallons of flash...but that's another thing. You should get a hose or device so you can spread each gallon a *little* more evenly...just dumping a gallon of detergent onto my carpet and raking it around...doesn't look or seem very professional. I *get* that you're trying to soak the pad underneath, but that's part of *why* it should be distributed more evenly. Doing it in a dump almost guarantees some areas that aren't hit...and a few days later, those areas still smell.
So yeah...you process is unguaranteed too...Ok. What bothers me is that there are places *right* in the center of where the detergent was dumped and raked that also still kinda smell.
The ONLY reason I'd recommend you is because it honestly is worlds better than it was. Maybe if I could afford almost 1000.00 (it's a 16 x 18 room, at that point, why not recarpet?) of flash and labor it would have come out perfect. Since I didn't do it the way your tech said it needed to be done, I'm not laying all the blame on your company. But from what I've seen, for any sort of "clean this horror up" mess, using you is not at all less expensive, and possibly honestly on par with, just replacing the carpet.
As such, I could only recommend you to a friend with the caveat that if your tech says "you need at least 6 gallons of flash," you probably do, and to understand that your service may only work if you go with that estimate...and even then, as I said, some of the area that *was* fully treated has a bit of lingering odor...so I'd be wary.
But if you do *nothing* else, make sure your phone people have an idea what your things actually cost so that your customers aren't blindsided by estimates that go up 4 times.
Likely theft of a valuable piece of jewelry
The service tech was very nice. It was annoying how hard he was trying to up-sell my service; it was almost insulting (and embarrassing) how horrible he made our carpet out to be. It still looked really gray in the high-traffic areas, worth the $300 for the cleaning, but I would have been really upset if I had paid $700 for the 'upgraded' cleaning and had my floor still look a little dingy.
Quick and effective
clean and well trained
clean and friendly
Service and quality
You always do a great job and are there when you say you will be.
I like that drying time is quick and no smell. No harsh chemicals and soap. The guy that prov:-) aided service was very professional
You say what you will do a for how much and you do exactly that!
They are on time, thorough and quick and friendly. Love my clean 25 year old carpet. They clean it better than anyone and it looks like new.
Everything
Technician was well trained, knew his stuff, friendly and explained everything well. Job well done.
Professional do a great job.
They work!
Your technician Franky Alverez is really to be commended on his professionalism, personality and work. He is great. Thank you for sending him.
The carpets look like new. I did not have to wait for the service and it was quick on the day of. Reasonably priced.
Fast scheduling. They were able to get me an appointment for the next day. The guy was very nice, helpful, and did a great job.