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based on 83969 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was hoping some of the stains would come out
I like how clean everything feels - both carpets and tile floors. The grout looks great!
Dave was very helpful, courteous, and forthright. I highly appreciated the attention to detail he gave. I will certainly use Zerorez again.
On time, quick and informative
The young man who did the work was very courteous and respectful and worked very hard.
One room smelled really bad. And the cleaning didn't help at all. We paid extra for the pet treatment. Paid almost $300. And it didn't help. It did for about a day. But the smell came back. If some one had a basic clean then I would recommend zerorez. But if there is a smell I wouldn't.
The tech was very informative and did great job
Paul was excellent- on time, helpful and efficient. Results were great!
Great!
Hayden did a great job & explained everything. It cost a small fortune because of the previous owners cat. We just hope it does the trick!!
Communication with the team doing the cleaning. Followup from the phone support team.
There were a couple of coffee stains that did not quite come out. Mostly happy, but wish they looked a little cleaner.
Your work is chemical-free which is safer for my animals. Also, the fork completed by Eric was exceptional!! He arrived on time, and completed the work within his estimated time frame. The best thing is that my carpet and tile "feel" clean again.
faster service and very professional
Efficient, courteous technician did a good job that met expectations. There was virtually no odor and the carpet dried quickly.
This was my first experience with Zerorez and I was a bit disappointed that they were quite a bit later in arriving than their promised arrival time. However the technician, Erick was great. Professional and knowledgeable . I will use Zerorez again because of him! Thank you Erick!
The technician was very professional and did a great job explaining everything. He quoted me an approximate time to get everything completed and he was right on the dot. Overall very happy with my service and will be a customer for the future.
The customer service of the call center was awesome! But the technician that cleaned my carpet did not really say anything at all. He did a great job with the actual carpets, but he seemed like I was a burden and he didn't want to talk to me (did not say hello or respond when I spoke to him).
Very professional and attentive.
the cleanliness of my carpets after the service
Results
Love Zerorez
Chase came out to my home and did a spectacular job
I like the service more then anything, he was amazing
I have had family, friends and clients use Zerorez before and have NEVER had the overwhelming sense of satisfaction as we had with our experience. Hands down, the ONLY reason we would use you again is the amazing service man we had who I cannot remember his name!!!!! He went above and beyond and was so professional.
-Ashley Bell Interiors, LLC
There were a few things that went wrong, but I like your product. When the patent runs out, customer service (order-taking) will have to improve for ZR to continue to succeed. The technician did a good job.
The service technician was prompt. He called me when he arrived and since no one called the 30 min. prior to his arrival as they were supposed to, he was willing to wait for me to arrive. Great service and my carpet looks fabulous.
Technician (Tyler) was on-time and surveyed the area to be worked, explained what he recommended to be done, explained the costs and then proceeded to do an excellent job. He was thorough and answered all the questions I had.
The one thing that I felt was missing was the failure to provide a receipt for payment. I was assured that I would receive a receipt by email the following day....I'm still waiting for that receipt.
It's been over 24 hours and my bedroom carpet is still not dry. And there is some kind of residue left in the area that I had pointed out to your technician because it was a high traffic area. I'm not sure what he treated it with or if it's because it's still damp, but when I ran my hand over it it left a sticky residue on my hand. I've never experienced this from any other carpet cleaning company that I've used. Not happy with the results from your company and will not recommend Zerorez.
I liked that your represenitive was knowledgeable about the products.
Removed every concern and stain. Aaron is able to turn concern into trust.
I will request him next time.