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based on 83969 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Randy and Tristen were Terrific!! They were thorough and took their time doing a great job!! We were very satisfied!!
Closer attention to rug next to molding
The tech was very good.
You are reliable with good communication and very professional technicians. JL was super
lack of chemicals
Professional, great job, on time, friendly
Professional, great job
Professional technician, professional service. Thanks!
Too expensive...
Very friendly staff when setting schedule and Ricardo who did the work order was polite and did an awesome job explaining what was going to be done. And did a great job of explaining after completion. I did use a different company last year but the results this time including the tile cleaning was awesome.
Pablo was very professional and thorough!
It was a little concerning that the tech requested to use the restroom and then stayed in there for over 15 minutes. Not to be crude but it was unpleasant and unprofessional. He did a good job though. We did not receive the gift card either.
Technician was VERY knowledgeable and so courteous! He did an awesome job. My husband and I could not have been more pleased with our decision to use ZeroRez and that ZeroRez was able to accommodate our short notice request to clean our carpet.
Jaylon did a really good job explaining the procedure. He also removed a stain that I thought would never come out. However, today I noticed a spot about the size of a salad plate on my first step that is extremely wrt and looks like something leaked. This spot was not there before the cleaning started. I will need to try to use my spot carpet cleaner to remove it. I also thought the darker edges of the carpet by the walls would have cleaned better. I didn't really know what to expect since I had never had carpets cleaned before this time.
I like the process involved in getting the carpet cleaned. Service tech was very knowledgeable and polite.
Try to stick with the times that are set up.
No residue smell, technicians are always friendly, courteous & professional.
My carpet has streaks all over---the soiled spots were not cleaned---the dog spots were not asked to be eradicated due to the huge extra cost. Places look like a car with dirty tires went over it----part clean, and part dirty. I had you before, and you did a good job----Harold was the tech. I was disappointed. It look fairly ok until it dried---Tech said it would dry in 4 hours----not so. My friends saw the result, and will not call you now. I will live with the results---I am 90 years old, so what do I expect?
Well organized. Great equipment. Well trained service delivery personnel.
Technician tried to push very expensive up sell, which felt like should have been included. They also layed hoses on my lawn and killed the grass.
My carpets were 5 shades lighter and the guy who did it (I can't believe I forgot his name) was so awesome and fun!
I liked that Dave explained the technology behind the process so that I could understand. He also did a thorough job. My carpets look great!
Your customer service rep Joseph was very nice and knowledgeable.
Thank you
The techs are always friendly and professional!
cleanliness of items and efficient customer service
Product knowledge and quick response
We had several stains that were old and had been "cleaned" before from other companies. The stains reappeared and were worse. The process of "flooding" the stain and removing it appears to have worked on stains that I assumed were there forever. I was extremely impressed.
Our technician was very professional and extremely polite!
The young men that came out was very nice and did a great job.
Tile cleaning was great. Carpet cleaning stayed wet long after I was told it would be dry. Some stains were left. I thought the pet treatment was way too expensive. May check another company's price next time.