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based on 83967 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the entrance way is still dirty,,
we have not received our receipt for orental ru cleaning
Did a nice job on some old carpet
Great job in cleaning my stained filled carpets!!! Very courteous staff and a joy to work with.
Service guy was very friendly and professional
Carpets came out very clean
the service person we had did not try to over-sell us on things that would not be of benefit to us
Great service! They team was friendly and fast and my carpets haven't looked this good in years!
Tell the technician not to stick his hand out for hand shaking. Why would I want to shake your hand after you have been cleaning all day?
Pleased with the service!
Your technician was very polite and knowledgeable. He represented your company well.
Great service at reasonable cost.
Better stain removers, more attention to the curves on the stairs
RECARDO WAS TERRIFIC...GREAT SERVICE AND RESULTS.
THANK YOU.
The service itself was great. The technician was knowledgeable and professional. However, I was originally quoted $490 and the total final bill was $1200. That is outrageous and I only added a rug cleaning from the original requested quote. I feel this was some what of a scam. I completely understand the estimate might be a little off but becoming over double is ridiculous. Your estimation system needs to be updated or people trained because I provided thorough information including the total square footage of the home during the original quote.
It cleaned very well.
Natural ingredients
The fact that it's just water. No chemicals.
I like that it truly gets the carpet clean without using shampoo.
I like the way the carpets feel after dry no sticky residue
Charles Wood was excellent.
Service technician very particular to make sure I was satisfied with the job. He did an excellent job. Very detail oriented.
We think the tech did a great job and we are pleased with the floors. However, it is a little disappointing that after all that we paid (close to $700) that we still had to clean the residue left by the grout sealant.
Zerorez came to clean my upstairs carpet Saturday 8-19-17. They told me that I had 3 spots that had pet urine to be treated, which I had called to verify price before they came out and was told $65. My understanding was the $65 was for the ROOM - NOT PER SPOT! So they charged me for all 3 "spots". I agreed because it had to be done and assumed who I talked to on the phone just misinformed me. The guys that came out were super nice, but I told them after they finished (before they left) that I could still smell the urine. He said it would go away after it dried. Well it didn't... and now I am out $355 for nothing. i understand that they can't guarantee that they can get it ALL out but THIS DIDN'T GET ANY OF IT OUT. IT IS JUST AS BAD AS BEFORE THEY CAME! I am extremely disappointed. I don't have money to throw away and I have a baby that is going to be coming to stay in that room in 2 weeks so I had to get it done. Before they left I told them I would call at a later date to have the entire downstairs cleaned, but there is no way I would do that now. On top of that they said I would get an email receipt and I still have yet to see it. Not happy with the service in any capacity at this point because it was a waste of money. They also were not here very long so maybe the "pet treatment" didn't get the attention it needed. The only way to make this right is to give me half of my $355 back.
The tech was very knowledgeable and walked me thru the entire process and told me up front the approximate bill. Very friendly. We had carpet in 3 rooms and ceramic tile in 3 rooms cleaned. Excellent job.
Zerorez always does a great job. My carpets look (and are!) so clean after each visit.
Need to talk to you about ssome spots o found that i asked to give special attention. Would like someone to look at it..
The servive was good but the price was a little high for the stains it left.
Garrett Foster was wonderful. He taught me about the Zerorez difference and worked hard to make sure I was happy with the quality.
I like how my floors are clean without the chemical leftover smell others leave.
Next time I have my carpets cleaned, I want him to be my technician again. I will only use Zerorez for cleaning my floors.
Very professional. Tech explained everything before and after cleaning. Great experience.
Your technician was excellent, very professional, very well trained.
I just don't think your equipment does a good job. This is the second time we have used your service and neither time I have been happy. Our carpets are old and I don't expect them to look like new again but within days of finishing the soiled traffic routes have already appeared and the carpets don't look much better than they did before your service. In addition my wife feels like your phone representative misled her. She was under the impression our service was to be $100 plus an extra fee for dog treatment in one room. She was not here during the cleaning, and our bill came to about $260. She was not happy.