Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83960 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 23, 2017 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service provider is always courteous and friendly.

Report a concern   October 23, 2017 — Rated 8 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Although I was charged for an additional cleaning option, I feel it was a good choice. The technician was very pleasant to work with .

Report a concern   October 23, 2017 — Rated 10 out of 10 by C.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Less " wait to use" time, and friendly staff.

Report a concern   October 23, 2017 — Rated 10 out of 10 by B.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guy that came out to do my carpet very nice gentleman n he treated our carpet he was great n service was great thanks really appreciate.

Report a concern   October 23, 2017 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent follow-up and Technician ability to get out a very tough stain

Report a concern   October 23, 2017 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was quick, no hassle and the carpet isn't left with a sticky aftermath of too much soap and everything else! It was so easy and well worth it!

Report a concern   October 23, 2017 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and polite and did an AWESOME job!

Report a concern   October 23, 2017 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

very fast and efficient.

Report a concern   October 23, 2017 — Rated 10 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Makes my 15 year old carpet look brand new, every time! Would never use any other service. Value is great as well. Minimal investment to have fresh, clean carpet. Techs are always professional, friendly and perfectionists.

Report a concern   October 23, 2017 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Charles did a fantastic job on my carpet. He was friendly and professional and explained everything to me. This is the 2nd time i've used you guys and my carpet looks and feels fresh and clean.

Report a concern   October 23, 2017 — Rated 10 out of 10 by A.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good service and quick, too.

Report a concern   October 23, 2017 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Showed up on time and did the service quickly. Good customer service.

Report a concern   October 23, 2017 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product didn’t have a strong odor and our carpets dried in a reasonable amount of time.

Report a concern   October 22, 2017 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The representatives were friendly and professional. They did a great job!

Report a concern   October 22, 2017 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that the products are not meant to leave residue

Report a concern   October 22, 2017 — Rated 8 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Too expensive!!

Report a concern   October 22, 2017 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products worked better than what was used in the past

Report a concern   October 22, 2017 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very pleased with my results. Thank You

Report a concern   October 22, 2017 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the techs were very kind and helpful.
the carpet looks great.
Don't have a problem.
Good job
Well trained by the Co.

Report a concern   October 22, 2017 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jonathan (Australian guy) was excellent. Very good quality

Report a concern   October 22, 2017 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals!

Report a concern   October 22, 2017 — Rated 10 out of 10 by B.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All natural and awesome customer service

Report a concern   October 22, 2017 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our Technician was very knowledgeable, thorough, and did a great job!

Report a concern   October 22, 2017 — Rated 10 out of 10 by C.A.R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians are always professional, friendly, and knowledgeable applying the needed products to clean stains and/or everyday dirt that is tracked in from outside.

Report a concern   October 22, 2017 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was easy to schedule, technician was on time, very courteous, and cleaning time was quick.

Report a concern   October 22, 2017 — Rated 0 out of 10 by D.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The 2 gentlemen were extremely professional and easy to work with, however the end result was not something we'd every consider spending $1800 on in the future. We wanted all of our tile and grout cleaned and sealed as we recently built our new home and wanted to start off right. Well, the wood tile grout was covered in some white residue from the initial build that required us to use a steamer to remove, which is why we considered Zerorez since it was taking us too long to complete this task. Turns out, Zerorez does not offer steam cleaning and their water is only heated to around 250F, thus the white residue remained on the grout. We decided to not seal the wood tile until we were able to have this residue removed. The guys continued and cleaned and sealed all of the remaining tile in the other areas of the home that did not have this issue.

Initially, after everything was done, we thought it all looked great, however it was late in the evening and we could not see how it looked when viewing at an angle with the natural sunlight, which revealed the ACTUAL RESIDUE that was left from the cleaning. The wood tile had swirl marks and residue from the machine that was used and just looks awful. Very disappointed in the end result ... especially for the cost!! We would NOT recommend Zerorez in the future. We have photos of the end result, however this site doesn't appear to allow photo uploads.

Report a concern   October 22, 2017 — Rated 10 out of 10 by N.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service providers were knowledgeable and very friendly and helpful.

Report a concern   October 22, 2017 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Charles was great!! Friendly and good at his job! Carpets look awesome!

Report a concern   October 22, 2017 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I feel like the carpet is clean when they finish. I like "no residue" in your process. Price is reasonable. Technician is friendly.

Report a concern   October 22, 2017 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We like the water only, we like the care and attention by the technician, we like the friendly courteous service we receive. Thank you, Zerorez


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