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based on 83960 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your rep that did the work. Very polite and knowledgeable.
On time, courteous, in and out and well done.
The technicians were great. I’m a little disappointed in the outcome. We were treating pet stains and I don’t think it was all removed. This is the first time I’ve had the carpets cleaned and I was hoping to get a more noticeable result. Not sure what to do from here.
The technician was exemplary
Professional
Excellent communications
Products work
The technician was prompt and pleasant. He did a great job on my old carpets!
The productive is effective, period. Leaves no residue. The technician was wonderful. He explained all operations and aspects of the cleaning. He walked with me through the house, and explained all costs. I thought he went above and beyond my expectations.
My technician was excellent. He did a great job. I will continue using you all in my carpet/upholstery cleaning needs. Your team is always very professional and friendly.
Mrs. Last name removed
The carpet was cleaned without any odors
Very qualified and proficient. Tells you what you could use not required. Helps with your problems and quick too.
I like the idea that the product used leaves no residue. The rep was courteous and very proficient. Zerorez has been our company of choice for several years. Thank you. First name removed and Flint Last name removed
The rooms have dark streaks in them. They look dirty. They were soaking wet in areas after 24 hrs and still damp In places. When called they rescheduled me since I wouldn’t change my appointments to fit their schedule on Thursday afternoon and the girl I spoke with could have cared less that I was upset and concerned about how this was being handled. I now have to wait and change my schedule again for you to come out and fix you mistakes. I paid over $366 for 3 rooms which is unreasonable to begin with but expected A LOT better service and result for those prices. Customer service doesn’t exist from what I can see at you company.
I was very disappointed this time compared to last time. I asked for your best technician because I am very picky. I just kept getting apologies from the tech because his blue light didn't work, he had a different truck, he had a hand sprayer for the protective (scotch guard) coating so didn't get a good application. It was one excuse after the another. My den carpet was dirtier on the prior visit and yet it was the cleanest ever afterwards. Den carpet still looks dirty in spots now that it is dry. It has always taken at least two days for the carpet to dry in all the years I have them cleaned. This time they were dry in a matter of hours. Would like a lead technician to come and work as hard as the previous technician who did a great job. I even move all the furniture out of the rooms except for one sofa to make their job easier. Not sure I will use you again.
I thought the reservation process was very easy to use and the follow-up system was very good. Used the products and services a couple of months ago and was pleased with the outcome. The part of this service that pleased me most was my technician, RICARDO. This young man was not only very polite and knowledgeable, but he went out of his way to help me carry some boxes to the curb that were too heavy for me to carry alone. OUTSTANDING CUSTOMER SERVICE BY RICARDO ... THANK YOU AGAIN, RICARDO. This is a quality that cannot be trained -- it is instinctive and very much appreciated!
Ease of schedule, on time.
The carpets are clean but not left sopping wet.
1. The technicians are on-time, always friendly and efficient and do great work. 2. Prices and options are known up-front - so no surprises; that's great. 3. The call-in to schedule the cleaning works great.
Technician was friendly, quick and efficient- have used Zerorez for years and love the clean carpet with literally no residue. Tile cleaning is amazing as well.
Friendly tech and customer service reps
I was very impressed with the work and would highly recommend to others.
diligent, hard working, make the effort to see that the customer is satisfied.
I like how my carpet looks and smell
The tech Rafael was great, explained what he would be doing, was kind and even sweet to my children. It was quick and thorough.
The service was over the top. You do not get service like that anymore...anywhere.
Professional cleaners and excellent service!
Technician was professional, knowledgeable and friendly. Clean products do a great job on my carpet and tile.
The technician explained the process thoroughly and was professional. He did an excyjob.
Justin did a fantastic job and was very professional, friendly and knowledgeable. Would call upon ZeroRez again
Prompt, professional, friendly and did a very good job.
Several things made this purchase very disappointing.
First, the technician came to the front door with white shoe covers already on his feet, wearing them from his truck to our door. He may have had them on this feet since his last customer. They were clearly not clean and had debris from the sidewalk and lawn. I had to ask him on his second approach to the house to put on clean shoe covers. While he was compliant after that point, he clearly didn't know or didn't care that he was going to track debris into our house and onto our WHITE carpet.
Second, whatever spray he used on the carpet, he applied it in a very haphazard way. He did not cover the carpet evenly. Where he might have applied more because it was clearly in more need of cleaning, he actually seemed to apply less. His answer to what and why he as applying that chemical was vague.
Third, after almost $200, we couldn't see that the carpet was any better off than before he came. One pass with his water and suction in most places did not improve the appearance of our carpet. There were two places where we had spilled a few drops of coffee the day before - those spots were exactly the same after he left.
I have heard Zerorez advertised on KRLD many times. I have no idea why they would like the kind of service, or lack thereof, that we received. It was a waste of time and money.
What can you do to make things right? I don't know! I cannot imagine how this minimalist approach to carpet cleaning improved carpet in any way.
Marc Gelinas/Name removed