Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83960 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 9, 2017 — Rated 10 out of 10 by B.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Caesar was friendly but also professional. Process went quickly after set up

Report a concern   November 8, 2017 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals
Spots don't come back in a few months
Affordable
Prompt and courteous employees

Report a concern   November 8, 2017 — Rated 9 out of 10 by M.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

His do very good jobs I like it look very clean .

Report a concern   November 8, 2017 — Rated 10 out of 10 by D.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, knowledgeable, and friendly technicians who get the job done, quickly and thoroughly. I have used Zerorez numerous times and cannot conceive any reason I would call another company.

Report a concern   November 8, 2017 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your tech was polite and efficient

Report a concern   November 8, 2017 — Rated 8 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

The customer service people that do the scheduling need to improve. I asked to get a time that would allow me to leave at 2:30pm. They kept offering times that would not work.

Report a concern   November 8, 2017 — Rated 10 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service, competitive prices, quicker dry time, and no more stains or pee smell in my house!

Report a concern   November 8, 2017 — Rated 10 out of 10 by P.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciated the professional, courteous, timely service. Great customer service from the call to schedule, to the call to tell me there was a slight delay in the arrival of my technician, to the GREAT attitude of the technician, it was a good experience. My carpets and tile looked so much better this morning. I also appreciate the use of natural products as I have an auto immune disorder that is aggravated by chemical cleaners.

Report a concern   November 8, 2017 — Rated 10 out of 10 by G.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service and great technicians!

Report a concern   November 8, 2017 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech that cleaned the property (Cesar) was very professional and knowledgeable. He arrived on time and went above and beyond for me. The end results were excellent.

Report a concern   November 8, 2017 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very professional and knowledgeable. The service date and time were excellent for my schedule. My carpet looks and smells great! Zerorez is the best carpet cleaning company in the industry in my personal opinion.

Report a concern   November 8, 2017 — Rated 10 out of 10 by W.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service!

Report a concern   November 8, 2017 — Rated 10 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians well trained and polite. Worked to make sure all stains were removed. This is my second cleaning and I'll continue to us Zerorez.
Name removed

Report a concern   November 8, 2017 — Rated 9 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ricardo( I think that is his name) did a fast and fabulous job getting our dirty stairs clean and bedroom carpets ..

Report a concern   November 8, 2017 — Rated 10 out of 10 by W.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darryl Boston did a very thorough job. When he left, the carpet was perfect.

I wish that the pet urine issue had been explained in advance (by the office when I got the original estimate.) Surely this is a common issue.

As a result, my cost went from less than $300 to $2,600.

Report a concern   November 8, 2017 — Rated 7 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

Price

Report a concern   November 8, 2017 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, thorough, good pricing

Report a concern   November 8, 2017 — Rated 6 out of 10 by K.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was not happy that the technician was delayed. I was told between 2pm and 4pm and he didn't arrive until 4:45pm. Although I was advised of the delay via phone, that didn't help me with making my next planned appointment. I was however very pleased with the work done by the technician and his pleasant demeanor.

Report a concern   November 8, 2017 — Rated 10 out of 10 by G.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was wonderful

Report a concern   November 8, 2017 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The results

Report a concern   November 8, 2017 — Rated 3 out of 10 by T.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician was great and he was friendly. I left before he finished. I signed up for the $119 special and there were some areas that needed to be treated for pets. He did not tell me the cost before he did the treatment. My husband paid him and that is when I saw that the treatment was $300 in addition to the $119. This is not what I had expected - or discussed. He should have told us the cost before starting the treatment. I was very disappointed as we are trying to save money. We debated replacing the carpet but decided to clean and replace at later date, The cost of over $400 we could have just replaced the carpet. Price bait and switch not appreciated - not going to recommend.

Report a concern   November 8, 2017 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent Service!!!!

Report a concern   November 8, 2017 — Rated 10 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked everything! The carpets and tile look and feel fantastic, and the stains are not slowly returning like usually happens! Tom was great and explained everything very well. Am calling again very soon for the upstairs and couch!

Report a concern   November 8, 2017 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient, friendly and my rugs & chairs look great!

Report a concern   November 8, 2017 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets dry quickly, stay clean longer, and no mess to clean up.

Report a concern   November 8, 2017 — Rated 10 out of 10 by E.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the fact that you only use "empowered" water, no chemicals!

Anthony cleaned my carpet recently and did a great job. He was very thorough and so kind and courteous.

Report a concern   November 8, 2017 — Rated 9 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Paul, the technician, was very nice and did a nice job.

Report a concern   November 8, 2017 — Rated 10 out of 10 by V.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

GREAT SERVICE. MY CARPET LOOKS JUST LIKE NEW.

Report a concern   November 8, 2017 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They got my carpets really clean and completely removed the pet smells!

Report a concern   November 7, 2017 — Rated 9 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

dries fast. No residue


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