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based on 84650 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service tech was fantastic.
Professionalism
Environmentally safe, awesome customer service. Aaron was great!
The technician who cleaned my carpets this time was really, really good! He went out of his way to be accommodating.
Customer service
THEY DO A GOOD JOB AND THEY R ON TIME AND TAKE THEIR TIME DOING A GOOD JOB.
The individual that came out and worked on our carpet was very friendly. He talked me into paying $85.00 extra to keep the dogs from urinating on the carpet. Needless to say, guess what, it didn't work. So, I feel like we were out the extra money for nothing. Actually, we own a very dependable shampoo vacuum. I usually do the carpet myself, but I had been ill, and had heard your advertisement on KLTY numerous times. The young man did a good job, but I wasn't impressed by the extra $85.00 that we spent, at all. If you want to know the truth, my machine does a lot better job than, your machine. Like I said I'm satisfied with the cleaning job, but not the urinating special of $85.00. I'm definitely not satisfied with that at all. Thank you and have a blessed day. First name removed Robert Last name removed
The two men who represented your company at my house were terrific. Thank you.
I would had gave a rating of 10 had the company been flexible and been willing to clean the carpet for 1 room in the other side of the duplex without charging over $100 for what would have been a 10-15 minute job and opportunity to make $25-30 more. In my opinion this is not a good business practice to be turning down business.
The service technician (Divan) was very courteous and professional. He seem to be customer focused and wanting to provide a good service. I would give a him a 10.
Courteous and professionalism
The texh was suppose to arrive between 4-6 pm and he did not arrive until 6:50 pm.
Very disappointing as i had gotten off work to be home “thinking” they would aarrive closer to 5 pm.
Everything
Good fast service and excellent service people
Your technician was very quick and knowledge. The carpets look AMAZING!
Did a great job even in bad weather. It smelled very fresh.
The Zerorez technician was on time, pleasant, and answered all my questions, as this was my first Zerorez experience. I am happy with the results!
We had the best technician we’ve ever had. He walked me through the steps, conscious of keeping my house clean and guarded. The carpets are very clean, and dried in a short period of time.
The carpets and tile turned out great! The technician was quick and efficient and everything looked so much better!
He arrived promptly on time. Walked through and explained everything to me, and took care of the carpet in our motorhome and our home. They look great!
No chemicals
Devon was great! I liked how he wore the shoe covers the entire time, and wanted to make sure I was pleased with each room before he moved onto the next.
I'm not that happy with the ceramic cleaning. We have a dark color tile. The first go round the tech left prints all over the floor. The 2nd tech went over the floor and after it dried I can see the direction that he mopped over. Not very professional looking.
The tech Ceasar was very knowledgeable and explained how the process worked. Our carpets were past due for a cleaning and he did a very good job. Our carpet is old and this cleaning made it look so much better and allows us to hold off in replacing it for a while. We've used other companies in the past and have not had the success that we received with Zerorez. Thank you so much!!
John was timely and very professional. He knew about the product and how to clean our carpets.
No detergents, house smells clean and fresh, not perfumed, friendly techs
I just can't say enough about the service the tech was nice and polite the carpet is wonderful my allergies are great it just looks like brand new I referred you to my neighbors and they said my carpet looks great, thank you
Did a good job. Tile floor is clean!
You should have read how the service person scolded me for not stopping what I was doing, which was on a conference call for my work and talking to him while he cleaned my carpet. When he arrived we talked and I let him know what I wanted and was on a phone call for most of the rest of his visit. On the bill that I received via email, he ripped my a new one!
Not at all a good way of doing business. It's sad because up to now I have had great luck with this company and referred a few people.
Wow, is Customer service dead in America?
We are very satisfied and happy with the service provided. Thankyou so much!