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based on 83956 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Convenient and quick scheduling. I like the 30 minute call ahead. John arrived on time. He was very polite, helpful, and did a great job. I look forward to working with John again.
Fast courteous service.
tech was great on time quick carpet looks great tech did an awesome job explained everything. As a business owner i know about good customer service and he was great. Excellent job
Price was over $100 below Sear’s price I paid last time. Zerorez also cleaned my kitchen stone floor in addition to my carpets for that lower price. Sears did not even offer to clean the stone floors. They got the tracks out of my beige carpet which Sears could not do. Ricardo could not have been more professional and nice. Have been recommending to all my friends. My Mom lives in Birmingham, AL but we could not locate a franchise there unfortunately.
Very friendly and on time service.
Quick dry time, eco friendly
Very professional and knowledgable about the product and process. We were very impressed by our tech Jaylon Harris. He went above and beyond to take care of us. Thank you Jaylon!
Zerorez is the best carpet cleaners I have ever had! I have used them repeatedly and they never fail to amaze me. And, with no soapy, sticky, residue my carpets stay clean longer.
Add to that, every cleaning tech I have had in my home has been excellent at his job and very gracious.
I literally will not use anyone else.
Great job!!!! Carpet looks like new. Next day service was great!!!! They were here within the 2-hr window given to me when appt was made. Very please & my wife is very happy.
I was pleased with your tech, Joe, who was very courteous and professional. He explained exactly what he would do and answered all my questions. The process itself resulted in a much improved appearance for old carpeting. Thank you for such a good product and excellent representatives.
I like that it's natural and not harmful to my kids, dog, and husband.
We have an emergency and you came right out and took care of the problem at the same day that we call then.
Your people are always friendly and confident and take care to not leave a mess etc.
He did a good job a little bit on the expensive side but we do appreciate the work that was done for recommending to others and we have recommended relative s
My carpet looks great!
We love the fact that we do not need to replace our carpet as soon as we thought! Although it will need replacing in the next year or so, we can take a sigh of relief right now, enjoy the clean, refreshed carpet and take our time with replacement options. Thanks Zerorez....
Robert was very efficient and explained everything he was doing. Did an awesome job, my carpet looked like brand new when he was finished. Would highly recommend Zerorez I have been using them for the last 6 years and have always been satisfied completely.
Great employees,great service and excellent cleaning service.
this was the first time I had Jimmy do my carpets I have been using Zerorez for quite a few years and my den carpet never looked better.
Great job Jimmy!!
The results are wonderful and the technician, Aaron Hicks, was awesome. Very thorough and informative.
Carpets look great and service person was punctual, helpful and friendly
Your technician was friendly and knowledgeable. My floors look great!
Great products; service good.
On time, friendly and dedicated personnel, great quality cleaning, excellent rating.
J Last name removed
Carrollton, Texas
I like the fact that you don’t use chemicals to clean the carpet
Excellent job- carpets look fresh amd very clean! Zerorez is only carpet cleaner I use-no one can beat your service at a great price! TY!
Simple it worked!
Jonathan Sexton was an excellent service technician.
Y'all got the stains our of the carpet and there was no residual odor. The technician was on time and professional.
Although the man who did the work was extremely nice, his vehicle was unmarked, he didn't have on a uniform, and he did not have a business card. He was lucky we even let him in the house. In addition, his machine for cleaning the tile/grout wasn't functioning and he said he would have to use a portable version
While cleaning the tile in our bathroom, he completely missed the area at the wall behind the door as well as the area along the cabinet and vanity edge. The grout in both the bathroom and kitchen still has dirty looking places that I expected to be clean.
In the living/dining room area where he cleaned the carpet and we paid an extra $300 to have it deep cleaned, there are spots on the carpet in front of both doors that are still there.
We called Zerorez because of Jody Dean's recommendation on KLUV, because there is "ZERO Detergents or Residue," and because of your guarantee of 100% satisfaction. I would like for arrangements to be made for someone to come out again, with some means of identifying themselves and with fully functioning machines to correct these issues.
I like the ph balanced water, it makes for a cleaner carpet.
The service was excellent. Mr Roderiquez was knowledgeable and made my floors look great