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based on 84650 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Efficiency, friendly, informative and professional
Great customer service from Eric. Very knowledgeable!
Great customer service
Our carpet looks brand new! Your associate, Chase, did excellent work. Chase was on-time, professional and explained everything he was going to do for us clearly. We will be requesting him the next time we have our carpets clean. Thanks again Chase!
great customer experience!!
tech was great and friendly. Did a great job getting stains out. The dispatcher, however, was a little rude and not as helpful. I received an email after scheduling the appointment, saying it was confirmed and I would be notified 24-48hr beforehand what the 2 hour window would be. No one ever contacted me. I call the morning of my appointment and the lady dispatcher looked up the time. When I asked why no one contacted me the day before, she said "I don't know, I was off yesterday". She didn't seem interested in finding out or reporting back that it didn't happen.
You’re technician Jeff was extremely helpful and educational.
Thanks!
First name removed
Technician
I believe in your process and product.
The guy who came out to do our carpet was great. Very informative about the services available and what exactly the charge was for each service. He was extremely friendly towards my children. It was a great experience and I would recommend Zerorez to everyone. Oh and our carpet looks great too. Thank you!
The carpets look great!
Excellent job!
Professional, friendly, and within my budget
Prompt. Professional. Courteous. My carpet always looks great and stays looking great!
Nice and clean without the soapy residue
No soap
Quick and courteous technician
The product removed dark purple and red wine stains.
I thought I’d have to replace the carpet .
I’m very very pleased with the results of my carpet
Cleaning. As well as the tile I had cleaned as well.
The serviceman was very professional and did the cleaning quickly and efficiently. I recommend XeroX for all carpet and tile cleaning.
Great service and friendly service tech
Gets out stains and makes our home smell good. Well done! Love Torrance. He did an excellent job!
The individual that cleaned our carpets and tile floor did a thorough job. The floors look great.
Very professional
My scheduled time was from 10:00-12:00 I received a call at 10:08 letting me know the technician was on his way, at 10:26I received another call that he would be here in about 30min.
At 11:25 I placed a called and was advised that the technician would arrive in about 5 min.
At about 11:45 I received a call stating the tech. was still on his last job and it would be approx. 12:30.
At this point I spoke with a supervisor who did resole the issue but the tech. showed up at 1:20 it was not that much of a problem that he was late it was all the incorrect information I was given along the way.
I've been very pleased with results in the past. The technicians took time to do a good job and I could see clear results. This time the process was pretty quick and the results were not as good as before. The floors just don't feel and look as clean as they have in the past. This tech may have been in a hurry to get to another job, not sure but the results are definitely different.
My carpets and rugs are really clean. I can feel it when walking on them.
No soap residue! Always clean with no chemicals. Once a year cleaning and I’ve saved years of life on my carpets.
Awesome customer service and products
Great service!
Good job, would recommend to friends
Janet Last name removed