Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83956 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 29, 2018 — Rated 10 out of 10 by L.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great results!

Report a concern   January 29, 2018 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good

Report a concern   January 29, 2018 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was extremely nice and professional! I would love to have him come back every time I use the service! Also, I love how he was NOT a pushy salesperson. He let me know what needs to be done, and got it done.

Report a concern   January 29, 2018 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He was able to get out the urine stains from our dogs and the carpets looked beautiful. Done in about 45 minutes, and I love that zerorez leaves no residues like other carpet cleaning companies with all of their chemicals. Great customer service as well!

Report a concern   January 29, 2018 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It's quick and my carpet looks great when they're done.

Report a concern   January 29, 2018 — Rated 10 out of 10 by R.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very courteous and explained what he did.

Report a concern   January 29, 2018 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very happy with my carpets, the technician was great -very polite

Report a concern   January 29, 2018 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and the technician was well educated on industry of carpet cleaning

Report a concern   January 28, 2018 — Rated 10 out of 10 by P.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and courteous

Report a concern   January 28, 2018 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I’m very happy with the service!! It was fast and easy.

Report a concern   January 28, 2018 — Rated 8 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Communication on the cleanup after tile has been cleaned and sealed. It took me 2 hours today to mop all my floors to get all the white chalky film off. Then I spent another half hour cleaning all my appliances and furniture legs of white splash. I am still unsure if I got all of it off my refrigerator. I really thought when y’all finished the job it would be sparkling clean.
Very disappointed in that.

Report a concern   January 28, 2018 — Rated 10 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

very professional, cleaning job result is better than other carpet cleaning

Report a concern   January 28, 2018 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

quality

Report a concern   January 28, 2018 — Rated 10 out of 10 by O.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Get an appointment promptly. Do the job
Thoroughly.

Report a concern   January 28, 2018 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They came to my house same day. Great service!

Report a concern   January 28, 2018 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet feels, looks and smells clean. Professional customer service

Report a concern   January 28, 2018 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   January 28, 2018 — Rated 0 out of 10 by K.O. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The man who did our carpet was RUDE!!! After we paid extra for pet damage the stain didn’t come out and he said it was pretty NASTY!!!!! Then to top that off he said he didn’t have time to do one of the last rooms we had paid for!!!!!!

Report a concern   January 28, 2018 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great results on both my carpets and tile! Your person you sent out was very polite and courteous of my home.

Report a concern   January 28, 2018 — Rated 10 out of 10 by W.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Reputable and dependable service!

Report a concern   January 28, 2018 — Rated 9 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service, at a relatively fair price. The person that did the cleaning was courteous, professional, and came across as knowledgeable. Process was relatively hassle free.

Report a concern   January 28, 2018 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

all good

Report a concern   January 28, 2018 — Rated 9 out of 10 by B.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Promt service and friendly techs,

Report a concern   January 28, 2018 — Rated 0 out of 10 by J.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Not happy u guys had to come 2 times
And I lost a day at work and time

Report a concern   January 28, 2018 — Rated 10 out of 10 by V.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service.

Report a concern   January 27, 2018 — Rated 10 out of 10 by G.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I think he did a good job. I was worried since I had heard several people say they had not had a good experience.

also, I was promised a gift card for a jeweler, but never received one.

Report a concern   January 27, 2018 — Rated 8 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

I had a deal that included 100 as ft if tile to clean but the technician did not do it. The techs need to be thorough on what us to be done and not rely on the customer

Report a concern   January 27, 2018 — Rated 10 out of 10 by J.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Punctual, affordable, process explained, good results.

Report a concern   January 27, 2018 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Was pleased with the cleaning Ricardo Guiterrez did on my carpet and furniture. Very professional. Would recommend him.

Report a concern   January 27, 2018 — Rated 5 out of 10 by R.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician who came to my home was attentive and he did a good job. He was a totally nice and polite person.

However, I was shocked by the price for cleaning two not-too-large rooms and a hallway- and then the additional cost of treating for pet stains @ an additional $ 75 per gallon for some cleaner-- it would take five gallons to complete my carpets totaling OVER $ 500. I was not prepared for that expense and I would rather put those dollars toward to new carpet. Also, I had to mention to the technician to put wood furniture up on blocks so the legs wouldn't get wet and lift the curtains off the wet carpet. I supplied twine and scissors and we tied the drapery up off the floor.

additionally, the technician said it would take 4-5 hours for the carpets to dry--- and it has been well over 24 hrs and my carpets are still wet- and we have a had large fans blowing on them over night and most today day.

As mentioned, the technician did a good job, my carpets look cleaner and smell better-
but I'm dismayed by the timing, the cost and my having to make those suggestions.


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