What our clients think of us!

Carpet cleaning was fine except a large coffee stain remains on my stairs, I was expecting it to come out better than it did.
Can you have an experienced cleaner some out to try and remove it?
The coffee spill occurred last week.

Thank you.

Please contact me in afternoons.
Name removed
Phone number removed

The fact that they work and the average homeowner can afford to use your services. The employee that came to our home was courteous, on time, knew the products you use and was able to get the work done to our complete satisfaction. Would highly recommend to all.

I like the fact that you are very thorough in your cleaning (green), leaving no residue behind. John was great and very efficient.

Prompt, explained everything, did a great job

Both are excellent...my technician was courteous and professional. The carpets look great!

The technician Jonathan did an excellent job and we were vey pleased with the service.

You do a great job, and your service people are courteous and professional.

The tech, Jimmy, was very professional, helpful and knowledgable. He paid close attention to areas that I requested he work on, plus more that I hadn't spotted. I will definitely call on Zerorez again in the future.

I love the way my carpet looks after the service is completed

Quality and cost.

The cost per room for the “extra” pet application was excessive

Great service

Great service. He explained everything to me and gave me a demo. It was great to see all that dirt coming out of my carpet. My carpet hasn't looked this good since it was new.

Totally perfrct, efficient technician, on time and get right on lit. Have been using these
people for ma y years, ever disappointed. Love this company.❤️❤️❤️

Let me start out by saying that we think the tech that was here was great and very professional and friendly. He was also knowledgeable with his work. We had no problems with him. With that being said, we are disappointed in the Zerorez. After listening to numerous commercials about how the company can really clean carpet unlike any other carpet cleaners out there because of the "special" technique that is used. We did try Rug Doctor and other solutions but none worked and that is why we called Zerorez. In the end, the cost was alot more (more than doubled) our quoted price of $99 for 3 rooms. I guess that is because we had pet pees that needed to be cleaned and that required almost $148 more in other fees for pets. Again, we didn't mind paying that extra if it truly would clean our carpet. But we were told that it is no guarantee and we would just to have to see if the cleaning works or not. If it doesn't work, then "oh well". The pee smell is mostly gone but I don't think the room is truly cleaned (only 1 room has issue). If we would just have a tech come back and redo that one room again then the smell would go away. Unfortunately we were told that is not how it works.

A huge spot the size of a man's footprint came up at the carpet dried. It was extra wet, and I was hoping it would go away as it dried. I called ZeroRez first thing this morning and let them know about it. Asked them to send out a technician to fix the problem. Monday (a week later) was the first time we could set a schedule, and I was told ZeroRez couldn't give me more than an 8 hour window until the schedule for that day was set.
I even asked to speak to a supervisor. She took down my request for a morning appointment, but I am still not satisfied with the customer service I received. Because it is ZeroRez's mistake, and no fault of mine, I want a technician to come out and fix this big problem at my convenience. Why should I have to wait for ZeroRez to "fit me into" a technicians day of appointments when I have paid for services (and extra treatments) and the work is not done to my satisfaction?
I am not happy after using ZeroRez for many years. I feel like your customer service is non-existent for us loyal customers!
I have a picture of the big spot, but the customer service person wasn't interested in seeing it when I offered.

Showed up within the time given. Great customer service. Rugs look brand new as they wee quite soiled. Thought about getting new rugs for bedrooms but now can keep another year or more.

Arrived on time. Friendly and careful technician.

Professional, friendly cleaners w/ no residue! Easy to schedule service, timely, no fuss appointment. Highly recommmend.

Carpet smells great and nice and soft

Good service and good price. Apparently good cleaning.

The product portion of the service is great. No one better.

The call center service has drastically declined and the pricing is subject. I needed service in November but had to wait out your "holiday special pricing" so I could get the normal price, which is more affordable. And I just needed one room done but had to pay the 3 room price anyway. That's ridiculous. I've been a customer for 10 years or so... There should be an option for one room that doesn't cost the same as 3 rooms since I don't have the requisite 3 rooms.

The technician was very thorough in his explanation of services and carpet came out great!!

The service resulted in a clean rejuvenated carpet. The tech was professional and respectful.

Great product- carpet and tile look amazing!!

got most of the stain out

Through cleaning. Green Technology. Reasonable prices.

Efficicient, respectful technicians, good results, healthy cleaning products.

Quality

The technician was very patient and explained everything fully. I had several pet stains and he did a great job treating everything.