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based on 83952 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
After paying you $200 in additional cost to treat pet stains. We found the spots returned worse than before the day after cleaning the carpet. I sent pictures to you and you didn't believe us. Your terrible customer service woman said someone needed to come out and look. I had to take 2 days of vacation costing me $768 in lost productivity to get down on my hands and knees for 16 hours cleaning the spots that your cleaning service left behind. I was told by your customer service that you would not make good on your commitment and would not give us a refund for the additional pet spot cleaning. We've already started spreading the word about the dishonest service we have received from Zerorez. I'm told someone is coming out to our house on Saturday to look at what I cleaned. This is a ridiculous waste of time. I already cleaned up your mess. If I don't receive a refund, I will take you to small claims court. I don't think you should make commitments to clean a carpet and leave it in worse shape you found it. You should also consider firing the terrible customer service woman, she made the situation 100 times worse with how aweful she was to me and my wife. Dishonesty will get you nowhere.
Really good on bought...
It is an environmentally safe way to clean your carpet.
Clean carpet
I could not be more pleased with Zerorez and Fabian! Thank you so much.
water, almost only...
Everything., reasonable pricing, quick drying, no residue. My 15 year old Berber carpet looks like new!
Technician was very professional and did a great job! The carpet cleaning went very well.
Prompt & friendly service & attention to detail!
I have been a previous customer.
The service was fast and easy, the service tech was very nice and did a great job on my carpets.
Not so wet l, dried quickly, friendly technician, not high pressure sales guy!
we love zerorez, because the dirt doesn't come back!!
eco friendly
We have used your service many times. EXCELLENT QUALITY SERVICE AND PRODUCTS!
Our technician was Darwin. He IS ALSO EXCELLENT.....professional, courteous, understanding our requirements! So polite and gracious in every way! (old school!)
He immediately noticed our need to clean our air ducts; got in touch with ZR and we had an air duct tech here that afternoon!!
MOST APPRECIATIVE TO DARWIN and the TEAM!
Carpets and furniture get cleaned!
Love the carpet cleaning services. I'm live as chemical free as possible and I love that the carpet service just uses water!
MY third time to use Zerorez. Always very happy with the service and results. Ricardo did an outstanding job!
Professional service and relatively low cost.
My carpets look brand new again.
How great the carpets looked when the technician was finished!
Prompt arrival, courteous and knowledgeable technicians! Highly recommend!
Great tech, friendly, explained everything. Very thorough job. Results were great.
My carpet still has a urine smell and know it's all over and no longer isolated. First time you came out you were great...this time not so much. I called and left a message after service, explained on message my problem and have yet to hear back.
I like that it’s just water and no chemical residues!
Great customer service! Fast and friendly!
Professionalism, products and great results!
Friendly and very conscientious.
Torrance was absolutely terrific. Very professional, polite, thorough and did a first class job for us. Highly recommend!
Chase was a great technician. i will request him again!