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based on 83952 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
technician was excellent and very careful.
Your technician was very helpful and knew his product and a professional.
Chase was wxcellent
The guy that did the cleaning was awesome! Don’t remember his name but he was great. I’ll be using Zerorez again!
Like that you are on time and use no chemicals
Like not having chemicals or soaps on my carpets
The person who came was very nice, arrived promptly, and did a great job.
But he told me that you would email me a receipt in about 20 minutes, and you didn't do that.
SO, I don't have a receipt.
Name removed
morning of 2-9-18
Denton, Texas
Great technicians and products/processe that work.
Very professional, and fast service.
Your serviceman was very thorough in his cleaning of our carpet.
He was a very hard worker.
He even came back and got rid of a very stubborn stain.
I am a satisfied customer who tells everyone to switch to Zerorez. Someone answers the phone and processes my order quickly. I get a fast and reliable appointment. The technicians are friendly and courteous and prompt and do a great job. I am very happy with the consistent quality and long term value of your work. What else can I say? Thanks.
Carpet looks great and smells fresh! Service representative was very friendly and professional.
CARPETS WERE GONE OVER 5 TIMES, MANY SPOTS LEFT, TERRIBLE SERVICE.
WENT TO LOWES AND RENTED CARPET MACHINE, CLEANED WITH NEXT DAY, ALL SPOTS TECH SAID WERE PERMANENT, 90% WERE REMOVE. WILL NEVER USE YOU AGAIN. WAS TOLD BY TECH THAT WOULD RECEIVE GIFT CERTIFICATE, HAVE NOT HEARD FROM YOU TILL NOW. DISSATISFIED CUSTOMER.
Anthony did s great job. Always happy with zeroez service
Carpet was wet for 10 hours. Way too long.
Great price but extra charges are crazy. Because i didn't pay another $100, my carpet smells musty. Disappointing.
The technician was very nice and professional. The carpet looked very good after they were cleaned.
Your specials (thank you, Jody Dean), your coupons, your systems,procedures, techs and ultimately, your results!
Your technician. He was friendly, did a through job and my carpet looked great.
They accomplish the purpose for which I use them.
Some stains were still there on the carpet and the tile did not look any different from when I just use my swifter.
In cleaning the tile (included with the special), after the tile dried, a lot of soap film appeared.
Very disappointed. Paid over $500 to get dog pee smell out. Second tech convinced us to spend $275 more and the pee smell would be gone. It didn't. Should have just cut our loss and had him redo the room instead of paying extra. In fact, the room smelled worse than before Zerorez came. If you want to get dog pee smell, use Febreze. For $500+, you can buy alot of Febreze that can last you years and the smell will be "gone" compared to paying $500+ and the smell comes back in 3-4 days.
This is the first time I was educated on the process, as well as the first time EVER that my standards were met. My technician was very polite and knowledgeable.
I) The appointment time was incorrect
2) After Fabian came out Wed. to estimate, I have received no written estimate and no one has called to schedule the cleaning. How do you stay in business?
Name removed
All-around good job. Effective, efficient.
Excellent service! Carpet always looks new and smells fresh. Noticeable difference in allergy suffering afterwards. I can breathe again!
Cheaper prices!
My house spells great!
The technician was on time, answered all my questions, worked quickly and
was very thorough. I will use Zerorez in the future.
All cost & services explained clearly; Tom was wonderful.