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based on 84650 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time and did a great job
Punctual, thorough job, professional employee!
Randy was great........professional, couteous, and knowledgeable. But the cleaning process would not remove certain stains or carpet wear. It’s hard for the customer to know whether another process would work better. I relied on the recommendation of KLTY Radio. And despite the fact that you gave me a 10% discount for being a Vet, it only took a little over an hour to do the job (the house was empty so no furniture had to be moved, and the carpet vacuumed very well), so $222 seemed a little steep for the price, when there was little visible change in the cleanliness of the carpet when the cleaning was complete.
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Service tech was a wealth of knowledge and very friendly
The technician was very professional. I have already recommended your services to my neighbor.
Great job on carpet and upholstery cleaning.
I like that my pets and I can walk on it as soon as it is done. The staff is alway very professional and very nice. And they always do a great job. I tell everyone I know to use zero Rez
Great customer service and great work!
Aaron, the technician / personnel who cleaned the carpets was very professional and through in explaining the process and giving a brief demonstration. He worked continuously without a break and finished the cleaning in a reasonable time with good results. He took care to protect our walls and home. He did an outstanding job.
Dan MaccMillan
The service was great! The carpet stretching and cleaning took lees than an hour. We were happy with the results.
We always consider Zerorez a premium service and its well worth the cost. The service guy was awesome and did a better job than the last gentleman. Both jobs were great, but our service yesterday was even better.
The service tech was awesome!
Quality of service and professionalism.
Tech was friendly and worked quickly
No smell cleaned and friendly staff
I loved my service tech, Garrett. He showed me examples of what the products can do for pet stains as well as other stains, showed me stains I could not see, and answered all of my questions and was very honest and professional. He explained what Zerorez means. The carpet is over 12 years old and looks great after cleaning. I am amazed! I rec'd. a free tile cleaning and am so pleased with how that area of tile is now white again!!! The ladies I spoke with over the phone were very knowledgeable about the company, the services provided and handled the booking and coupon right over the phone. Coupon used was by Valpak just for your information. I have already recommended Zerorez to 2 of my friends and have recommended that they ask for Garrett specifically. I am a very happy customer and will be a repeat customer in the future.
Very professional, You do a excellent job in cleaning carpet, fast drying. I like the 2 hour window timeline. I am a very happy customer.
Extremely knowledgeable and friendly technician came out. He explained everything including all our options. He did a fantastic job! Our carpet and tile haven't looked this good since we moved in!!
Great Job. Tech was fabulous. Highly recommend zerorez
Quick and very helpful.
When someone pays to have area rugs cleaned (in our case we paid over $1,000 for this service), the people that bring the cleaned rugs back need to cover their shoes. This didn’t happen and the guys tracked dirt all over my rug pad (that goes under my area rug) when they tried to position the rug.
The technician Brian did an outstanding job cleaning our carpet. He was very professional and knowledgeable. This was the best cleaning we have had from other companies.
the technician was extremely helpful and professional - he went above and beyond
I like that it cleans and does not leave any residue on the carpet.
Almost $600 for 4 smaller rooms is way too expensive.
My technician's name was Garrett. I can't tell you how pleased I was with him and will always ask for him in the future. He was personable, knowledgeable and polite. He knows what he is doing and did an excellent job making ourt carpet look like new. An extra bonus was also having 100 sf of tile done in our kitchen. I have only used Zerorez one time before but they will forever be the business that I use for carpet cleaning. I would recommend them without hesitation and also Garret. If I could give him more than a 10, I would. Thank you.
The first time I used Zerorez the gentle man you sent out was wonderful. He did a great job! This time I was not very pleased with the job.
The technician was great! The carpets turned out fantastic!
Excellent service tech.
The appointment had to be rescheduled because of an apparently longer than anticipated job ahead of me, which I understand can sometimes happen. However, I had to call you at 5:00 because I had not received any communication and only then did I find out about the need to reschedule. Also, I had planned to have my couch cleaned but was shocked at the $20 per foot cost. For the cleaning that my couch received, that price is in no way reasonable. The gentleman that did the cleaning was very nice and did as good a job as he could. But I ended up paying an unreasonable price compared to your competitors and had to have the clean rescheduled because of the issues on your end. I was recommended to you by a co-worker, but I will most definitely not be recommending you to anyone else.