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based on 85393 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the fact that you don’t use chemicals.
My older carpets look new again. The tile promotion was a real eye opener! I wish I could afford to do the whole house!
Service was awesome! The tech was friendly, courteous, and explained everything very well. There were some stains that didn’t come out is the only reason for not giving a 10.
Love Zero/Rez! Second time having them clean the carpets and both times have had very courteous and respectful technicians. My carpet looks much better and the price was great. No complaints!
Awesome technician
AWESOME SERVICE . The technician, Edwin was great!
Great!
Great through service! Paul ndid a fantastic job for us. Service was outstanding!
Our tech did an outstanding job in cleaning our carpets and tile and explaining the charges and invoice.
The technicians arrived on time and really were committed to removing the pet odors from our carpet. Our beloved dog passed away recently from bladder and lung cancer. She got to the point where didn't always go outside. We did not feel judged at all. They did not leave until we were satisfied with the service.
I love there is no residue. I love you could get the 1 pet stain I had out. It’s also my understanding that people who have allergies will do better with this kind of cleaning.
Orange peel/ organic
Cost effective, fast, amazing clean with no harsh chemicals. Dried fast!
The technician was very professional and asked for me to inspect as he performed the cleaning.
Both my husband and I are very happy with the results. Third time using your services, we will definitely continue to use your services..
The carpets always smell fresh and clean and not perfumed. The technicians are professional and always do a good job in removing stains - especially pet stains.
Steam clean tile
Clean granite
Clean carpets
And help get rid of pet stains
Edwin, our tech was very professional, courteous and informed. He provided great service in a very timely manner. Thank you!! First name removed
prompt service and your company does an excellent job of cleaning carpets.
My technician was excellent and gave me some really good tips!
No chemicals. Timeliness and good customer service.
Carpets are clean without any residue and they dry quickly.
Made my carpet look new again!!
My technician was Torrance and he was friendly and did a great job! I would recommend and use Zerorez again!!
I highly recommend their services! Very reliable. Sharron in Arlington.
The product totally cleans my carpet like no other carpet cleaner. It leaves my carpet looking new, and very soft. The service is on time, every time. Receiving a call 30 minutes before arrival is great! My technician, ( Boston ) was well trained, very knowledgeable, and professional. When I had a question, he knew the answer. He took time and made sure he was giving me the best cleaning possible. I will never use any other service, and I will be requesting Boston as my technician for all future cleanings!
Melinda Patton/McKinney, TX
I so appreciate getting carpet cleaned and how profession and efficient the technition is when here.
I do have a spot though that did not come up--not sure why as on Burber carpet.
Natalie
Great work, great price!
Floors look great, thank you!
Only disappointment: the last time I asked you to clean a 6’ round area rug, it was $25. (Admittedly, this was a couple years ago.) This time, I asked if he could clean the rug while he was doing the carpet and he said that it would be $108. I said no thank you and he said he could do it for $60. Still seems awfully steep for a pretty small rug.
I really liked that the service technician was right on time, polite, explained the Zerorez cleaning process and asked to see the areas I wanted cleaned. We didn't need anything moved, and he asked if we had any stains that needed special treatment or any other concerns. I showed him a few special treatment spots and he quickly treated them and began cleaning my four rooms of carpet. He finished the job quickly, professionally and effectively.
They weren't soaking wet when he finished, but only slightly damp, and they dried completely in three or four hours. They weren't slippery or clammy. They were completed dried very quickly even though we have very heavy 70 ounce 30 year old carpets.
I plan to have Zerorez come back soon and clean the rest of the carpets in my house.
Yes, I certainly will recommend this carpet cleaning service to my friends, neighbors and family.
Sincerely,
First name removed R. Last name removed
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The work that was done was great, but our receipt says we turned down pet-treatment. The whole point of having them out here was to treat pet stains. We were not asked if we wanted to deny this service, and we certainly weren't told that any denial of any stain would result in a loss of warranty. This lack of clarity has me a bit miffed. Great work, but communication could be better.
Great job