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based on 83946 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They want to make sure the customer is happy, even if it takes three different technicians on three different visits to get the carpet clean.
Great customer service. Technician was thourough and explained each process
Professional technician & carpet looks good.
Great experience and clean carpet. There is a spot that was cleaned of animal urine. It was still wet 30 hrs later. Not sure if that's ok.
The technician was great.
No chemicals!
The cost was higher than expected
Quick and alway get a well done job
We are very pleased with the service and our technician, Michael.
I left you a message. You did not take care of the pet odor and my carpet is still wet after more than 24 hours. It was a carpet cleaning call ONLY to address pet odors and your technician showed up without a black light. You need to redo my carpet cleaning.
Quick and harmless
Love how clean my carpet looks and feels.
Great job by Ricard!
The carpets look great however it's the second time that I haven't gotten 100sqft of tile cleaned. I
Very clean carpet
Our technician was super friendly and efficient!
When I made my appointment I was told it would be between 8 and 5. Of course I was hoping for an earlier time frame. I received a call on Friday just to confirm my appointment.
On Saturday, I called Zeroez around 10:00 just to check in. I was told they had me down between 4:00 and 6:00 that evening. It would have been nice to know that ahead of time.
My biggest issues is the smell from one of my bedrooms is not gone.
I had three bedrooms cleaned and two had smells. One bedroom is 95% better. However, it’s like we didn’t even have the others cleaned. It’s a lot of money for it not to work like it says on the website.
carpet and tile look great
Quick service that include Saturday appointments. Courtesy calls. Friendly and helpful techs
No chemicals
Johnathan must have been exhausted by the time he arrived at my house but he maintained an upbeat demeanor and did a thorough job. Props to him!
Gets real clean. Nice people.
Very fast process and we didn't have to wait all day for the carpets to dry! Carpets look amazing!
The technician, Darrell Boston, arrived 2 hours past the window of 10-12. I called twice and kept being told it would be soon. I was furious. But Mr. Boston saved the day. He was super professional, and knew I had a time crunch. He worked efficiently and diligently and finished about 20 minutes after i needed but that was OK because of the way he handled everything. I was given a reduction on the price so that made it better.
But the key was Darrell Boston! He should get a huge raise. He saved zerorez!
Whatever method you use really works on my carpeting. Your service tech, Boston, was excellent in his job.
Customer service-the technician went above and beyond. He was very professional and very knowledgeable of his job.
Fast service, professional technicians and great results
Not the best service. I understand some stains don’t come out of rugs but the carpet looked dirty even after the cleaning. I think the cleaning person could have put a little more effort in the areas with the stains and not rushed through. He did three rooms in about 30-45 minutes. I felt like he just rushed through to get out of there.
The service was great. I just bought the house and the carpet was so so. Zerorez cleaned the carpets and they look great. The technician was friendly and professional. Explained what he was doing. I would recommend them to family and friends.
The man who came to clean was the best we have worked with at Zerorez. You always do a great job but he went above and beyond and was very professional, friendly and helpful. We would like to have him come next time we schedule an appointment!