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based on 83939 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Reasonable price and it works.
Ruined my expensive wool rug- all I had were 2 spots to cleans and now there are dark rings around the 2 spots that you cleaned. Looks worse than it did just with the stains. I don't want you coming back at all!
No show with full crew
No chemicals and my carpets are fluffy again!
Paul was quick and thorough and made my carpets and tile look like new! I am so pleased with the work they did. I love that there are no chemicals or strong smells during or after cleaning, just fresh, clean carpet that I don't have to worry about my children crawling around on. They showed me some additional services and products, but were not pushy which I appreciated very much. Gave me an estimate before they started working and that's exactly what I paid. I will definitely use Zerorez again in the future and recommend to friends!
The professional and thorough technicians. Great quality product.
Your friendly hardworking staff, put the service over the top!
All the stains in my carpet were removed. The technician was very courteous and professional.
I love the fact that you do not use soap in the cleaning process. Since we opened in 2012 we have not had anyone but Zerorez clean our carpets. They do a fantastic job and we always recommend to our parishioners the Zerorez cleaning. Thanks so much for another fantastic Job by Dave Thomas!
The service was just amazing
Service technicians were respectful and dedicated to giving their best service.
Our tech was great! Friendly and communicated with me about time. Afterwards, I thought my carpets would look newer and fresher than they did. I had high expections and unfortunately they were not met.
Good Service work by technician.
Non chemical, clean smelling, deep cleaning
Carpets always look great and no residue is left to attract dirt!
I was very happy with the carpet cleaning and the technician, Todd. Not so happy with the kitchen tile cleaning. I asked before Todd left if grout would get lighter, and was told it would after drying. It didn’t and I can’t tell any difference between it and the other half of untreated tile.
Well done.....courteous cleaner and job was well done. A little pricey in my mind but we would definitely use you all again.....
I love how quickly our carpets dry, after being cleaned by Zerorez.
Of course, having our carpets look new is great too!
Initial quote was not taken correctly
Scheduling was messed up to the point of having the whole day a mess. The tech less time to clean the carpets of two rooms than it took me to vacuum them. When doing the third room I was told that if he did the special treatment for a lot of money, on the three spots that were made when i used the Spotbot that the would not surface again, then he sprayed some kind of sealer on it, The whole time he was in this room he was on a personal phone call. The next morning I had Two HUGE brown spots in the middle of the room. One room still had a black spot about 8" into the room that I easilly removed with a bit of soap and water. For some reason the cleaning seemed to bring to the surface more spots than were visible before. When he left, he had forgotten to take some of hit equipment with him, I took it out to him, and five minutes later he rang the door bell as he had left his personal phone in the last room. I also had two puddles of water in front of the two bedroom doors on the hardwood that he had not wiped up Water had been dripped in several places on the hardwood and when they dried they turned white and I had to take wood cleaner to them. I Just was not as happy with this cleaning that i was in the past. Yes they are coming back to clean the big brown spots, and I am having to give up a second day which is very inconvenient. He also kept insisting that I buy new filters for my air purifier (that I bought from Zerorez), and I told him three different times that I could not do it right now as I bought the extra spot cleaning and would have to replace them when I had the furnace coils cleaned in a couple of months, he said three different times that he could get them right now cause he had them right on his phone, he was very insistent about doing it now. This just was not the best experience that I have had with this company.
Professional and knowledgeable technician
Great friendly service!
Does the best job. Doesnt take a long time. Technicians are knowledgeable and friendly.
As always it was a great job done! The technician did a great job and listened attentively to all our needs! Thank you again Zerorez!
Tech was very friendly and knowledgeable
I was able to schedule my cleaning job very quickly and the only thing that was a problem---not a big problem---was it was late in the day at the time I was preparing dinner for the family.
The carpet came out looking really great. The technician did an excellent job and I would be happy to recommend him to anyone needing carpet cleaning services.
Randy was great! Ontime, thorough, professional and went above and beyond
On time. Made my old carpet look new! Great job.
The timely arrival and the customer service attitude of Sebastian.
The carpet is very clean now