Customer Testimonials
Easy to call and schedule months in advance. We do not have a toad so we wait on the annual warranty service check in your comfortable area. Jerrod Beavers took great care to keep us informed while we waited. See you next year!
We love the camper and the service you all provided was outstanding!
The great and quick service warranty repairs and installation of new 3 slide toppers was professional and first class. Best of all was the help from Kealy Dryer the service rep who kept us up to date on repairs and timing. Thanks to Kealy and GARV in Hammond.
Great job
Very friendly and honest
We had the annual service done at another Great American RV last year and all I can say is "What an amazing difference" in the same service at the Hammond Store. They were done in a little over an hour and when I asked for the paperwork to send in, Jarrod told me he had already processed it as a courtesy. The service and paperwork processing was outstanding.
Kept me informed and addressed all issues
I was greeted with kindness and joy. From the lady at the information desk to the other staff (unsure of their positions). The service tech explained all needed information and as scheduled my camper was serviced. Very pleased, the manager Greg was very professional and helpful. Great job
Love our Class C Greyhawk! The service department has always taken care of our needs with the rv.
Great conversations, answered all my questions without beating around the bush. Thanks you have my business !
Everyone did a great job all the way around from Sales (Vince), to Tech Training and Explanations (Brad), to Business Office (Josh), to Parts (Madelyn), plus all Receptionists. Many thanks to everyone for being so kind and helpful in striving to help us and to answer all of our questions. Everyone’s expertise and assistance helped us to have the smoothest experience possible in every area of our purchase. We look forward to using our RV with great expectations, knowing that Great American will be with us and support us down the road in the days ahead. Thanks again.
(From Mike and Janie Last name removed. Please do not use our names publicly. Thanks.)
Friendliness and helpfulness
Follow up service. As first time RV’ers we have a lot of questions.
Everything
It will be very friendly and professional
Service department is very thorough.
Best prices and responsive customer service
James and Chris were great in their service and knowledge of the Rv that we bought They did exactly what they told us they would do .
courtesy, great customer service…. not pushy not misleading… friendly.
gave us an orientation so we could learn about rv..
A few days after the sale, we had to call because we couldn’t remember everything and they were very gracious and helped us over the phone to refresh our memory.
y’all were up front about all costs…
I like the friendliness of the service guys and willingness to address any issues we have had in a timely manner.
The staff is very friendly and helpful. We really liked the Venture!
Everything went as planned. No issues
Stan was great. Second coach we have purchased from him. Always superb service and follow up.
Exceptional service provided by Ms. White who assisted me with my NWAN inspection. It’s my 5th inspection of which 4 we’re conducted in Defuniak Springs. My experience was so much better here I’m considering making the trip in the future. Very polite and competent service group.
This a great place to get your RV serviced. They keep you informed about the status of your service and are very helpful. Great people!
You have what I need in stock.
Deborah did a great job communicating with us weekly.
The overall process was a bit frustrating waiting on supplies and warranty approvals and such; however, she never missed a week without letting us know where were at.
Once everything arrived, as always the quality of repair work was outstanding. I also appreciate how they return the RV in a ready to travel condition (some places do repair work and leave trash and footprints everywhere).
Just nice to see the pride they take in their work.
Friendly service writers.
Quality work done on time.
We love our RV that we bought there, people were nice and service is great. But don’t buy all those extra warranty coverages. Maybe the base one but not the fabric or tire. It doesn’t cover real issues.
Your Service Rep Deb Campbell is outstanding. Knowledgeable, Courteous and Professional. I can always count on her to come up with a solution to meet my needs. She represents your organization in a very positive manner. She's a "Keeper".