based on 4613 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service
The work was finally done after 3 visits. Suggestion: Put paper down on the floors before working on it as it was very dirty afterwards.
Also, I had to clean the toilet step flusher as it was dirty as well.
Quality products and exceptional service!
Everyone was very helpful.
Good extended warranty program.
Everyone we met from the moment we stepped in the door were wonderful. Very friendly, accommodating and concerned with our needs. No pressure. Adam, Don and Matt we very helpful. Best place to buy a camper!
The staff and service was very nice.
Great experience with Alpin Haus (both with sales and service departments) on 4 new boats since 1990.
They took my camper in and took care of my issues right away so I could go back out camping. Thank you to the service writer and service techs.
Krystal in the service dept is excellent. She is courteous, friendly and professional. We were kept updated and advised of the costs. Give her a raise !
Service is great and honest
easy access, location, friendly personnel sales and service
Your staff is excellent and easy to work with, mainly Brian Barnes. He’s knowledgeable and extremely accommodating.
The friendly people
As has become the norm over the years, the service department continues to deliver great service, I was early ( my error) for my recent winterization appointment but Dave B worked me is and the work was completed.
I also appreciate the customer supply store at the Amsterdam facility. I went to a competitor of yours here in Albany and they have basically shut down that part of the building.
Thanks Dave B.....see you in the spring!!!!!
The services performed on my boat were done in a professional and timely manor and customer service was great.
Everyone we dealt with was courteous and professional. Overall a very satisfactory experience. Only two things that we took issue with;
1.) Your driver was scheduled to pick up our trade in from Greenfield Park NY at 9:00 AM.
- at 9:15 when he had not arrived on site we called to check his status.
- We were informed that the driver had not left Middletown yet.
- I sat in my truck for an hour waiting from him to arrive.
- A professional organization keeps it's commitments - and if unable to do so proactively communicates. (You should have called us to say that you would be late)
2. I felt pressured to agree to a service contract, and ultimately did. But upon further consideration I called to cancel the contract the next day. I don't think that you should sell a five year service contract and roll it into a purchase agreement with a 15 year term. If we had agreed to the deal and then ran the loan to it's full term (we do not plan to do that) we would have been paying $53 per month for 10 years after the service agreement expired.
We have our camper on seasonal site. Winterizing our camper is difficult for us to do as my husband struggles with Parkinson’s. We still enjoy camping. We appreciate Chris who came to our site and helping us out. Thanks so much for going the extra mile
Alpin Haus Amsterdam met and/or exceeded all of my service needs from my recent visit there on Friday, October 2nd. Everything was accomplished in a timely manner, and everyone working there was perfectly gracious with the interactions I had with them. The facility was spotlessly clean and quite impressive.
Brian is very helpful . He is easy to deal with . We appreciate all his help with all the issues we had with our 2025 boat. Alpin Haus should have 2 Brian’s !
good service
Great experience! In and out !
Friendly, quick service. Great waiting room.
Services are exceptional.
Appreciate the winterization flexibility. Just drop off and go
Thanks !
Amazing customer service , the staff are like family .
Quality products and excellent service. Very knowledgeable and reliable. Quick and friendly.
The entire team at Alpin Haus Rv Saratoga was very professional warm n welcoming. I received a very warm and friendly welcome from the receptionist Kim, a vary informative and detailed walk through with the parts manager Don, and Business manager mike got me an unbelievably great deal on my new grand design transcend one. The service team made sure everything was is perfect working order and did a beautiful job installing the new weight distribution hitch and even helped me check my lights were working properly before I pulled out. It was a wonderful experience and I am so grateful for the fantastic job the entire team did helping me with my Rv purchases.
Professional work atmosphere and the feeling you get is like a friend.
Great communication from Service Manager. Very good service technicians. All options are discussed and agreed to by us.