Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18359 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 18, 2018 — Rated 10 out of 10 by S.V. Zerorez Indianapolis
What do you like about our products and services?

Efficient, good cleaning.

Report a concern   October 18, 2018 — Rated 8 out of 10 by J.H. Zerorez Indianapolis
What could we do to improve?

There were residue stains on our hardwood floors after the cleaning. It was easy to clean up but an inconvenience.

Report a concern   October 18, 2018 — Rated 10 out of 10 by M.R. Zerorez Indianapolis
What do you like about our products and services?

Your great technician .

Report a concern   October 18, 2018 — Rated 10 out of 10 by J.M. Zerorez Indianapolis
What do you like about our products and services?

How clean the carpet smells.

Report a concern   October 18, 2018 — Rated 7 out of 10 by A.S. Zerorez Indianapolis
What could we do to improve?

Get all the stains out. There were a couple stains that we had hoped to see gone.

Report a concern   October 18, 2018 — Rated 10 out of 10 by M.S. Zerorez Indianapolis
What do you like about our products and services?

Carpet looks great and the technician was very friendly and did great work!

Report a concern   October 17, 2018 — Rated 10 out of 10 by N.O. Zerorez Indianapolis
What do you like about our products and services?

Nice customer service

Report a concern   October 17, 2018 — Rated 10 out of 10 by D.W. Zerorez Indianapolis
What do you like about our products and services?

Our carpets r CLEAN

Report a concern   October 17, 2018 — Rated 10 out of 10 by Jenny Garner Zerorez Indianapolis
What do you like about our products and services?

The carpet is so clean and smells so good.

Report a concern   October 17, 2018 — Rated 10 out of 10 by Shannon Countryman Zerorez Indianapolis
What do you like about our products and services?

Very pleased with how our carpet turned out

Report a concern   October 17, 2018 — Rated 6 out of 10 by N.M. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Our carpets were significantly stretched after the treatments.

Report a concern   October 17, 2018 — Rated 10 out of 10 by Terrence Mcwilliams Zerorez Indianapolis
What do you like about our products and services?

On time, very efficient use of time and the quality of the work was awesome! Cleaned the carpet and upolestry. Exceeded all expectations

Report a concern   October 17, 2018 — Rated 10 out of 10 by P.C. Zerorez Indianapolis
What do you like about our products and services?

The technician was very informative and went over wear areas a second time.

Report a concern   October 17, 2018 — Rated 9 out of 10 by P.G. Zerorez Indianapolis
What do you like about our products and services?

quick service. pleasant workers.

Report a concern   October 17, 2018 — Rated 10 out of 10 by A.K. Zerorez Indianapolis
What do you like about our products and services?

Such a great experience. Clifton was great at explaining the Zerorez process. We were impressed how clean our carpets are now, and will for sure use them again.

Report a concern   October 17, 2018 — Rated 10 out of 10 by Lisa Stein Zerorez Indianapolis
What do you like about our products and services?

Have more people like Patrick

Report a concern   October 17, 2018 — Rated 10 out of 10 by T.C. Zerorez Indianapolis
What do you like about our products and services?

Great job! Very thorough!

Report a concern   October 17, 2018 — Rated 10 out of 10 by S.B. Zerorez Indianapolis
What do you like about our products and services?

I'm very happy and would recommend the company without a problem. Thank you

Report a concern   October 17, 2018 — Rated 10 out of 10 by B.J. Zerorez Indianapolis
What do you like about our products and services?

Your method of not using SOAP to clean.
Also, your employees seem to want to pleade

Report a concern   October 16, 2018 — Rated 5 out of 10 by P.C. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Wished the carpet would have gotten cleaner in the traffic areas, but the carpet is old so can't expect too much.

Report a concern   October 16, 2018 — Rated 1 out of 10 by S.B. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The person who did the work was very nice and did a great job. However, I feel mislead on what should have happened. Most of the stains still remain. I felt that based on your advertisement you would be better at removing stains. I will use a different company next time.

Report a concern   October 15, 2018 — Rated 10 out of 10 by Katie Surfleet Zerorez Indianapolis
What do you like about our products and services?

Brandon was very knowledgeable and efficient and did an amazing job on my floors! Thank you!

Report a concern   October 15, 2018 — Rated 10 out of 10 by Marilyn Bennett Zerorez Indianapolis
What do you like about our products and services?

The crew were quick and very professional.

Report a concern   October 15, 2018 — Rated 10 out of 10 by Robin Caron Zerorez Indianapolis
What do you like about our products and services?

Prompt pickup and delivery, courteous personnel.

Report a concern   October 14, 2018 — Rated 10 out of 10 by E.H. Zerorez Indianapolis
What do you like about our products and services?

The rep was on time...and was polite....and I could understand him...and had me check his work...I am very pleased with my Zerorez experience

Report a concern   October 14, 2018 — Rated 10 out of 10 by A.B. Zerorez Indianapolis
What do you like about our products and services?

Great service and great cleaning! Service technician Erik was great!

Report a concern   October 14, 2018 — Rated 10 out of 10 by C.M. Zerorez Indianapolis
What do you like about our products and services?

The cleaning technician, Clifton, was very friendly. He also took the time to explain the process and checked with us several times during the cleaning to be sure we were okay with how the cleaning was going and confirmed we were happy with the result. I appreciate his effort on the job and the time he took to check in with us. I also thought the quality of the clean was really good considering the wear on our carpets. I have already recommended your service to several friends!

Report a concern   October 14, 2018 — Rated 10 out of 10 by E.D. Zerorez Indianapolis
What do you like about our products and services?

already wrote a review

Report a concern   October 14, 2018 — Rated 5 out of 10 by L.A. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

As a rule I don't recommend anything to anyone as it always comes back to haunt.
My only complaint with my carpet cleaning is that it was cleaned Friday afternoon (he left about 5:15) and it is Sunday at 4:30 and my carpet is still too wet to put stuff back!

Report a concern   October 14, 2018 — Rated 7 out of 10 by K.L. Zerorez Indianapolis
What could we do to improve?

The young man was professional and nice. He did a good job, like the previous team members did. The Zerorez cleaning method does a good job improving the look of the carpets, and it seems the dry time is less than our past carpet cleaners.
One thing that would be an improvement is if the staff/team members were trained to place a soft tarp on the hardwood floor (which would be provided by zerorez) because in all the times we've used zerorez I always notice that the hardwood floor has a lot of residue (doesn't seem like just water) that is a result of the equipment being on the hardwood. Therefore I know in advance that when I have zerorez come out to clean carpets, I will need to thoroughly mop the hardwood floor afterwards to remove the residue/water that is left behind from the cleaning equipment.
This is not due to anything the staff member did differently last week, as this has happened every time we have had zerorez clean our carpets. This is not a complaint about the man who came last week. This is an improvement that the management / owner should consider as part of the process (provide a tarp and teach/train the staff to put it down in order to protect the customers' hardwood floors.)


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