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based on 18359 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the employees are competent and friendly and knowledgeable.
Awesome service and carpets look great after cleaning. The technician, Clifton, was very professional and polite during the whole service.
Mitsch was excellent! He has great attention to detail and checked in regularly to ensure I was pleased with the progress and end result. I appreciated his requests for feedback and his motivation to make it perfect! Thank you!
The technition who was here yesterday did a very thorough and excellent job.
I loved that there was no “fake”cleaner smell. I smelled nothing when I got home from work and saw my clean carpet and furniture. I also no longer smelled dog! Wonderful work! Can’t wait to have you back to our home!
I unexpectedly had a day off from work. I called and Jennifer was able to give me a last minute appointment! Thank you!
I liked the way my carpets looked and Adoni was very nice and professional.
We still have a slight urine smell in one are of my living room despite paying additional money to have the smell addressed.
The tech did a great job on our carpets.
The first step of your cleaning process.
Everything was great. Eric was very friendly and thorough. Did a great job, explained everything, and got all the trouble spots we had out. Very happy with the service
Better job on stains
I started using Zerorez 6 years ago because of an ad I heard on the radio. They are what they claim to be. Exceptional service and the quality of their workmanship is by far the best in the industry. The best part is that they don’t use harsh chemicals when cleaning so there is no residue to attract more dirt.
The technician was great! Very friendly and did a wonderful job!
It was amazing how much dirt we do not get up with our vacuums. Also, we were able to walk on it right away and was safe for my Great-Grandaughter to call on. The Tech. Was very polite and efficient. Zerorez will be my go too. 100%. Thanks to Deb at 95.5 WFMS
Does a very good job on older carpets. Gets most if not all the traffic pattern grime out.
The tech didn’t call before showing up, didn’t use any type of protection on his shoes the entire time cleaning while going in and out of the house. Lastly he asked if he could use our restroom after the first 10 minutes of arriving. Which would typically be ok if just a quick pee however it was not that and quite foul smelling and took quite awhile for the smell to go away. I was a little disappointed he didn’t make arrangements prior to coming to someone’s home. Also, in the midst of using the bathroom broke the toilet paper roll, attempted to fix it, however was unsuccessful. Just disappointed with the professionalism.
On time , thorough,and very nice service representative sent to the home
Carpet was very clean and great service
I had carpet and upholstered chairs cleaned. They look clean and fresh, smell great and are renewed! Everything was dry by early evening!
Eric our service tech is a very polite and conscientious young man and does a great job! He has cleaned for us twice and I will request him in the future!
I find Zerorez to be a positive experience!!
The young man who cleaned our carpets was very helpful and answered all our questions very professionally. Took a good amount of time to clean each area. I am disappointed, though, because the one area we were concerned the most about, is coming through again. It was a very difficult area to come clean.
This is my first experience with Zerorez. Matt did an great job. My entire project was exceptional from the initial scheduling to the finished job. Plan to use them again.
Professional, reasonable price, good result.
Great job of getting the dirt and grime out. Dried quickly.
Cleaning with alkalized water is clean, non toxic and brilliant! Staff are always so nice!
All water, no soap. Clifton was on time, courteous and explained everything. Would request again.
Chris was amazing! Very friendly and suggested furniture sliders for under our furniture that was making deep indentations in our carpet.
They really took their time and did a great job.
I like that you don’t use chemicals or soaps that leave residue.
Very nice employees!
Young man was polite very helpful fast worker