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based on 18362 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
From start to finish Zerorez was professional and helpful. I highly recommend Zerorez for all your cleaning.
My appointment was for 10am to 12pm. Received a call the day before my appointment asking if could change my appointment to an earlier time. Because they double booked that time slot. I said I could not.They called back a little later saying my time was staying as scheduled since I could not take a different time.
The next day I received another call about 9:30 saying they would be here toward the end my time slot, which was fine. At 12:45 I had to call to see why no one was here to clean my carpet yet or even called to tell me they were running late. Finally at 1:30 someone arrived to clean our carpet.
I had plans for the rest of the day. Some of the those plans had to be cancelled. I understand things happen sometimes that can't be controlled. But I feel when I received the call the day before stating that my time slot was not changing they in fact knew they were not going to make it on time and just didn't want me to cancel. At this point I'm not sure I will ever use Zerorez again.
Scheduling difficulties need fixed
Very professional and carpets look great. It’s nice to know there aren’t any harsh chemicals used. Very pleased!
The gentleman who did our carpets was fantastic! He didn’t make me feel pressured to buy anything but did a wonderful job explaining everything! I already recommended you to my in-laws. I also will have you back out to clean my grout this fall! Thanks again!
Tevin was very polite and professional. The products smelled wonderful and I am satisfied with the results!
The representative that did our work was most impressive in demeanor, knowledge and effort. We were at the end of a 10+ hour day for him and he didn't shortcut anything.
Always friendly staff! Very professional while onsite!
My representative was very thorough in explaining the services and provided insightful recommendations.
The technician was very informative and professional . He was able to get stains out that we thought were impossible to remove. Our carpet looks beautiful and our home feels fresh and clean. Will definitely call again for all our cleaning needs. Thank you!
It is a very effective treatment and it smells great.
I love that there are no chemicals being added to my carpets. They dry quickly and are soft and clean. My technician, Erick, was a perfect gentleman, kind, and knowledgeable and he did a great job. They were in and out quickly and added two rugs to my order on the spot. Highly recommend.
The pet odor and dirt tracked in from my two dogs is gone!! I will definitely use Zerorez in the future! The tech who came to clean my carpet was super friendly and very efficient!
I was pleased with the result of the cleaning, however, they left my garage door open all afternoon. I'm glad I live in a safe neighborhood!
Quick and clean work!
Super happy with how the tile and grout cleaning came out. Looked brand new!
Extremely good customer service and great work overall!
Very professional. I was very pleased with how well my carpets were cleaned.
He did a very great job, carpets looked great, and he was on time!! Being punctual with a several hour window of delivery is so helpful when planning to be home around your work schedule. Thank you!
Thomas was very professional and very helpful when explaining the extra services available.
I love that you do not use harsh chemicals and that you do not soak the carpet. Customer service is great and the carpet cleaner was so friendly and thorough! We are planning to have more rooms done for sure!
Carpet looked great. Tech was very professional.
Our technician, Tevin, was very courteous, thorough, and explained every step of the process. We would definitively use Zerorez again!
My tile is much cleaner than I anticipated. I am impressed!
I like that they don't use chemicals in their cleaning process.
Prompt, clean, and professional response. Technician explained everything and did a greatjob.
The service was great and the carpets look beautiful! Thank you!
Cleaning went well but it didn’t take out the pet stains which is why I had it done in the first place.
Once they get everything set up it all goes very well. Very professional and courteous. They work quickly and efficiently.
How clean my carpet was when Patrick finished! What a wonderful company! Great price and wonderful service. I will use them again. Ask for Patrick he is the best!!!!