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based on 18362 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great work and awesome results
Quick drying, carpet stays cleaner longer, professional technicians, fresh smell!
Better about time window. We waited way too long. Not a big deal since we were home all day anyway but waited over two hours past the window of time.
Love the fresh smell and no crunchy carpet!
Takes take long to dry. Gets the job done in reasonable time. Courteous.
Zerorez did an awesome job👍
Well educated carpet cleaner. Very knowledgeable about your products. My carpet looks great except for a traffic pattern in front of my chair. I plan to talk to Mohawk about your cleaner not being able to get this out.
My carpet looks great and dried quickly. Richard is very nice and professional. I'd be happy to have him back.
Very personable and great customer service. Our tech was thurough and fast, wonderful in explaining everything. Our carpets smell and look wonderful. Thank you so much!
the guys were very nice, and they worked very hard and efficiently being very careful not to damage the wall corners, but the heavier wear spots didn't come up. When my office manager asked to retreat them, the gentleman replied that " we are here to clean your carpets, not replace them."
The technician was polite and knowledgeable. The process really freshened the room. My furniture looks so much better and the carpet is amazingly clean and fluffy. The large fan to speed up the drying process was a "plus" that I did not anticipate, but appreciated.
It's clean, the results are great. Thanks.
Don’t leave the carpet so wet.
You always do a great job. Love zerorez cleanings.
Sir Richard did a great job. Conscientious!
Makes my carpet look like new and it doesn’t take as long to dry.
Our technician was fabulous!
Good service . Thanks
Very professional staff and did a thorough job!
The rep was pleasant and kind over all it was a good exspereance
Your excuse 2 hours before my scheduled cleaning was unacceptable.....your techs are required to call in 3 hours before shift. I understand things happen...but don’t lie about it. I also see about the customer cancelation policy of $50.00—-your discount of 10 percent for my inconvenience having moved all furniture, lamps, etc. while entertaining guests seemed underwhelming. Your tech was great but your customer service does not shine.
Name removed 5276 Edward ct. Carmel, In. 46033
Our house smells even stronger like dog urine after the treatment was done. We paid extra for pet odor remover
Love how clean and fresh the carpet looks and feels. Eric was very pleasant, professional and informative. Will continue to use Zerorez in the future.
Did not look like it was cleaned. I had heard good things. We were very disappointed.
as always carpets or clean and service techs or easy to work with
My carpet looks dirtier than before you cleaned it.
No chemicals
Quality of work, professionalism
Great company. Professional and personal staff who do a good job because they care about their work. Their cleaning results are amazing and just get better each time they clean an area.
As usual, the carpet looks great and the scheduling was pain free. Zero Rez was great on scheduling the work date and arriving on time.