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based on 18362 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Reliable, friendly and does a great job.
Service, technicians quality of work
Didn’t get all the spots out.
Told us most home in Countryside have builder basic carpet, our basement was finished by us and has high grade and top level pad.
I had to leave my husband didn’t know what to do with the tip line so he added. In all my years there’s never been a tip line.
Was hoping for more per the commercials.
Communication was terrible and not until the day before.
The representative was very pleasant and explained things to me very thoroughly. However, I feel like he did not pay attention to a couple of trouble spots during the cleaning, and I had to ask him to go over them again. He did "hit them again" without hesitation, so I was satisfied.
I am very pleased with the feel of the carpet - it is not stiff - and it bounces back very quickly when a piece of furniture is moved. I will use your service again.
Brian was great - very professional
Our experience with Zerorez has been very good. The Zerorez employees are knowledgable about the products/services and polite.
Shoot I forgot his name!!! He was very professional and helpful. My carpet has been here since 2006 and I have dogs. His completed job almost makes my catmrpet look new. I was very pleased
Quick service and knowledgeable service man.
better stain removal
Not sure if it's as clean as it can be. Also had love seat cleaned. Did not watch tech
What area did he clean? Did he clean pillows. He did not show me what he had done. Looks like some areas of carpet could be cleaner.
Now that everything is dry I have these concerns. For price I paid to clean lovesest, I am concerned.
Tevin was great. Accumulated for all of our requests!! Explained everything so that we understand what was happening with the carpet and solution etc etc. his customer service is great. Really great!! He took his time and didn’t seem to be in a rush to finish the job and move onto the next.
The upholstery and carpet cleaning was great. The service person was efficient and personable. We had 3 area rugs that had to be sent out to the “rug spa.” They look great also. Our only complaint was they were not delivered back to us on the date we expected and we had to call to find out when we could get them. This caused us some problems because our Christmas guests were arriving before we got the rugs back.
John was very thorough and he knows what he is doing!!!! He rectified a prob we had with the prior tech was out! John should train all techs!!!!
Katharine thank you for your help and understanding! Your co and service stands out when Johns involved! Thank you so much!
Unfortunately we are dissatisfied with the cleaning of our area rug. The edges seem to look worse than before the cleaning. The rug was still wet 14 hrs after cleaning - we did not walk on the rug at all during those drying hours. Also, there are a couple places where the rug doesn't lay flat and is rippled a bit. The rug is one year old and this is the first cleaning. The household consists of 3 adults and no pets so I feel that it really is not heavily trafficked. If the technician thought the rug would not clean well we would have been glad to not have it cleaned . I truly wish I had taken before and after pictures. Is the rug still useable? Yes, but . . . I will probably replace the rug.
Tech could not get several stains out of the carpet Some stair steps are not clean (some are worse then before being cleaned).
Name removed
Looks great every time!
Noah did a great job cleaning our carpets! We appreciate his promptness and his willingness to answer any questions we had.
Your prices are much higher than your competitors.
Friendly staff and thorough work they do.
Tyler was punctual, polite and profession. He did a wonderful job. The service was easy to book on short notice. I'm very satisfied.
Great results very good service! John was great!
Very thorough & friendly. Love the way it looks & smells after you’re done.
Very good outcome and very courteous folks to work with.
Carpets are very clean! Our service person was on time, polite and professional and did a great job!
Prompt and friendly service plus excellent results.
Super professional and great results!
Very friendly technicians, carpet is very clean.
Prompt Service and good results with your carpet cleaning process. Very pleased.
Our window was 11-2. The technician did not show up until after 5:00 pm. This is completely unacceptable. I called the office, and they said they were having truck problems. The technician was very nice, explained things very well. I gave him a 10 out of 10. We had no issues with him at all.
The representative that cleaned our carpets was very knowledgeable and very kind.