What our clients think of us!

It was fast and easy and clean

I want to say first that my carpets really do look fresh and clean overall, however, I explained to the guy that came to clean them that there were a few “pee spots” from our pup that may need a little extra attention to. He was a pleasant young man and told me he’d take care of it. Upon completion he let me walk through to see his work and I will say it looked pretty good at the time. He said he even got down on the floor and smelled it to make sure it didn’t smell like pee anymore. Well the next day I decided to smell for myself after seeing spots that looked like they were still there and it most definitely still smells- so not sure if maybe the smell was masked when he smelled bc it was wet or not but that’s what kept me from giving this rating a 10 - the fact that I can still smell the pee and there are still visible stains- although pretty faint.

My carpets were extremely wet and afterwards became hard & crunchy feeling

I tried to book online but it wouldn't accept 2- 4 room specials, so I called.
The lady I spoke to signed me up for a 3 room special and a 5 room special. I also had 25 stairs and a hallway. I asked about Scotchgard for all areas and she told me it was included. She quoted under $400-I was thrilled. Day of service, they only had 3 room special, stairs, and hallway on the invoice and told me only one room of Scotchgard is included. My bill ended up being $711. I'm not sure if they get a bonus for upgrading clients or what, but this happens every time I get my carpets cleaned-it's never what I was quoted over the phone. The technician did a good job on cleaning but I wasn't prepared for paying almost twice what I was quoted over the phone.

The technician was polite and very professional! Zach did an excellent job of walking me through all the steps of the job and my carpets look beautiful!

I will request Zach as my technician in the future, he is is a great asset to Zerorez

6526 location that person didn’t do a good job at all. The carpet didn’t clean right.

The technician was excellent!

It was inaccurate that it took 4-6 hours to dry. It took, in some areas, almost 24 hours!

We are very satisfied with the carpet cleaning that was done. It was accomplished in a very short time and in an efficient manner. There was no residue and we ere able to walk within a short period. Great job!!!!!

All of our encounters have been top notch. Great job done and great staff, both scheduling and on site. Thanks!
Dee and Dave Last name removed

Representatives are courteous, efficient, and knowledgeable. Recommend highly!

Find something to clean those high traffic areas.

Carpets are clean!

The quality and consistency of the clean I have received each time. Your representative is knowledgeable hard working and sincere.

The product gets the carpet and upholstery incredibly clean with no residue left behind

Thoroughly cleaned. Attention to detail. Great customer service. Knowledgeable which I appreciated. Much better than a well known other company I used to use

Staff is well trained and does a great job. I like that the water etc. Is removed from the house.

Coordinating service was easy. Service Technician, Matt, called ahead of arrival and provided excellent service. He was very careful of our furniture and floors, worked quickly and did a superior job.

Carpets are very clean. Dry quickly too.

All of it!

products and personal

I like that time was taken to explain everything and all my questions were answered. When I asked for additional things to be done last minute, I was not given an attitude and I appreciate that. Everything looked great when done and Tevin did an outstanding job. Thank you

Very thorough and did a great job.

The product you use and the people who use it.

I’ve used you twice. First time I loved it. This time not so much. The carpet needed cleaned and in a few high traffic seas it needed extra attention. All areas were treated equally. I pointed out the bottom stairs needed more work and I was informed going over once was policy but he ran over it twice. So, after he left the resolve spray came out and I made it look much better. Ridiculous.

We had a horrendous issue with cat urine in our new home left from the previous homeowner. After having another carpet cleaning company come in and clean to no avail, Zerorez came in and after two treatments eradicated the smell!! We have been so impressed with the service and results from Zerorez!

Overall I was happy with the service. It is expensive.

First time user and the carpets look bright and new! They are 17 years old and look only a few years old. Thanks ZeroRez

Professionalism of staff. I know my carpet is clean!

I love there are no harsh chemicals used

Many spots that we felt would not come out did. All areas look so much better.