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based on 2080 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The care part is great. It is the scheduling part that has become more uncertain. In the prior two requests I had not heard back on how the search was going. I had to call the day before each time to find out. They haven't found anyone and they ask if I would like them to continue. I understand that finding a care aid is not guaranteed but it would be better if I had more time than the night before. It seems that we need to have another company as a backup but they wouldn't appreciate the short notice of finding someone. My wife doesn't need a constant day(s) yet so that makes it difficult to schedule a routine, yet. Thank you.
I need the help
I have found Nurse Next Door to be efficient,reliable and courteous in all my dealings with them. Yes, I would certainly recommend your services.
The service was excellent, and caring.
I am sure you really provide a needed service
great service from Judy
The caregiver Dora was prefect and you made sure we had the same caregiver all five days we were in Vancouver.
We will certainly use Nurse Next Door again.
Lis Last name removed.
Goog
I enjoy the peace of mind I get, and the rest my husband gets when I receive their care.
quality of personal service from my home care person
The staff were always cheerful,hard working and willing to help us out where needed. Any company we had would comment on how clean & tidy everything looked. Having the Nurse Next Door these last
3 1/2 months while I recuperased from major surgery was a positive experienced.
Person who was sent was very kind and competent
We have only used your service for less than 3 weeks.
The care givers are quite wonderful
The present caregiver Kavita is very aware of patient requirement and is very much on top of everything ie what solution to use when and make changes as needed with consultation of PD clinic nurses. You need more staff like her.
Joyce was an amazing caretaker
Changes in scheduled services and care book not on site
Kirsten and Chantelle have been amazing with First name removed. Sensitive, kind and patient...they have treated her with dignity and respect not disregarding her opinions.
Let's just say I was not impressed by the calibre of your caregivers....all of them.. with one exception...Ying was a winner in every respect and left all the other wannabe caregivers in the dust. She deserves a giant increase in salary.
Name removed
Staff on phones are pleasant, efficient. Most of the time the caregivers meet our needs.
Girls always are helpful and cheerful and ready to do the best they can on your requests. They always arrive on time and brighten up the day for many SeiniorsI would have no problems recommending your company to any of my friends who might need your services.
Judy is very good for my needs
office very poor keeping time. changes informed last minute, many time mixed up with the nurse coming in. - did not consider patient/family time ie family has plans and other appointments too.
One comment from the office, when I pointed out that we have plans too, "you are getting service"!
Unfortunately you message/promise on the phone re "committment" need to be looked at, revised or removed.
All of the nurses were very kind, caring and helpful.
VAnnette is a lovely caring girl, I am very pleased with her.
Consistently excellent care given to my elderly father. And by the same caregivers over the last 10 years - continuity that's important to him and to me.
Good service
Most of the caregivers are enthusiastic and helpful.
you have been sending us really nice competent people, also they are good with our two indoor cats and dog
staff member was willing to perform any duties but my post surgical recovery was better than anticipated. only used service once. also, intial consult was cancelled due to a mix up.