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based on 2036 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All the ladies have been fine. All on time and competent but they did have difficulty signing in occasionally
which was stressful.
Because not all the girls are qualified to do the job.
You take good care of my Mom 😊 I read the weekly notes and love how gentle you are with her
I enjoyed and appreciated the assistance I received.However, there were some glitches, and I believe the glitches came from miscommunications and the need for a care designer to have to step in when no assistance could be found!
Leaving me waiting until the last minute to know who would be assisting me was unfortunate.
I am still waiting for feedback from the Vancouver office re communication problems I had.
Fran K.
Just excellent service from your staff.
Happy overall with the service. Not perfect but nothing is. Caregivers all nice people and that's the main thing.
We don't have a consistent schedule so we know that a care aid has to be found. Sometimes it gets very close to the required date with no one found. However, Nurse Next Door has always managed to find someone at the last minute. I still would highly recommend NND and have done so to others. Thank you.
its great for certain situations, not all situations. just with reservations, given the cirumstances.
Susan is the best nurse ever. Knows exacyly what to do and knows how to handle situation. Just excellent nurse. The best of the best.
They were on emergencies
Thank You also they provided a person with experience working with special needs that I had on Friday May 7/17
Name removed
When the ladies are not busy during a shift, I think they should suggest other things they can do for the client, such as laundry, etc. Rather than the client having to may suggestions.
You guys are amazing ❤️ The professional staff and care, the communication and everything has been perfect. Thank you!!
Quick, efficient, nice, caring. Much appreciated!
Very reliable, professional and nice.
WE are very happy for the kind attitude of the care givers, all four of them who we have met.
Shizuko Last name removed
Prompt response to my needs.
quality caregivers
Efficient and helpful on the phone
Caregivers were friendly, courteous and professional.
The positive difference the service has made to my mother's quality of life. She is much more engaged in life.
Over the roughly 12 days I used your service, I had about 8 different carers. They were all very capable and considerate, but some were better than others.
The care and service
The care worker who I had was excellent. The telephone interview prior to care was excellent as well.
The care givers were professional. The fee is a little high.
Kennedy, the LPN that helps Monday to Thursday is professional, warm, friendly and very good at her job. My experience with Regina on Sunday is similar. Marika from head office has also been consistently friendly and professional.
Listening and responding to clients needs.
Thank you
The service was great however it can be costly with the minimum 3 hours. Also that we cannot split the 3 hours up in the day.
Nurse Next Door is amazing. My sister lives in B.C. and needs lots of help that I cannot provide from Ontario. We now have someone that can accompany my sister to the bank, shopping and Doctor's visits. The peace of mind, knowing that she is safe when she leaves home, is wonderful. Nurse Next Door is easily accessible, responsive and the communication has been great. As a family we really appreciate them.
Our main caregiver, Jacqueline is never late, very helpful.
If I call the office for schedule change it is dealt with smoothly.
Immediate ability to come to the aid of a patient without days of procedure ... care first ... paper second.
Simply Thank You
Good work
It took a couple of months to fill the Saturday caregiver slot for my dad.
Also, several times I have received a call saying that there is no caregiver available the day of, almost always it is filled but I can't do anything about it as I don't live close enough.